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Company Contact Info

  • Iowa City, IA 52243
  • Staci Payne

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Support Specialist

Kelly Services • Iowa City, IA

Posted 1 month ago

Job Snapshot

Full-Time
Travel - None
$25.00/Hour
$25.00-$25.00 Per Hour
Other Great Industries
Admin - Clerical, Other

Job Competition

15

Applicants

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Job Description

Monday through Friday, 8:30am-5pm, $25/hr! Located in Iowa City at ACT  Manage and create operational communications to customers regarding, system updates features, issues and outages.  •Â Â Â Â Â Â Â Â  Manage the creation and upkeep of Operational documents (Manuals, etc.) •Â Â Â Â Â Â Â Â  Serve as liaison for Customer Care, handling day-to-day operational questions and queries •Â Â Â Â Â Â Â Â  Assist in the creation and maintenance of FAQs and other system documentation. •Â Â Â Â Â Â Â Â  Manage logistics for various products (ex: for ACT Certified Educator (ACE), send out letters, coordinate the manual hand-offs) •Â Â Â Â Â Â Â Â  Lead and manage any Product Incident Response Team tickets or incidents that may occur •Â Â Â Â Â Â Â Â  Assist in the reconciliation of billing disputes and questions •Â Â Â Â Â Â Â Â  Ensure Operational systems are ready and continue to support customer needs (i.e. creation of item codes, billing, pricing, internal customer setup,  Etc.) •Â Â Â Â Â Â Â Â  Lead the creation of operational processes, including documenting process maps, Standard Operating Procedure (SOP) and Work Instructions. Improving on existing process as applicable and maintaining documentation as needed  •Â Â Â Â Â Â Â Â  Assist in the reconciliation of billing disputes and questions •Â Â Â Â Â Â Â Â  Work with client relations staff (both domestic and international) to create and review off the shelf description of services for Request for Pricing (RFP)s or other opportunities •Â Â Â Â Â Â Â Â  Review potential contracts/sales to ensure system capabilities match customer needs

Job Requirements

Requires a high school diploma or equivalent 2-5 years of experience in operations Intermediate to advanced computer skills including Microsoft Word & Excel
Job ID: US260RSP_27830954
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