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Member Service Representative

Medix Watertown Full-Time
$17.00/ hour
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Member Services Representative


Full-time opportunity with a growing healthplan located in Watertown, MA. Looking to hire multiple member service representatives to start ASAP. Please apply with your resume. Any healthcare customer service experience is a plus, but not required. Detailed descreption below:


Location : Watertown, MA

Pay: $17/hour

Shift: Flexible - 40 hours/week


Description:

  • Responding to a high volume of incoming telephone calls from members

  • You will be handling up to 40-50+ incoming calls per day. They are back to back calls

  • Potential Weekend shifts (anywhere from 8am-8pm timeframe)

  • Attendance is key. to ensure appropriate phone queue coverage, as a call center we depend on our staff to be on the phones promptly at the start of their shift and to adhere to their provided schedule

  • In a call center, we assign schedules (including lunch/breaks) according to business needs

  • Call center monitoring expectations - calls are recorded, both audio and video are recorded to ensure compliance and present opportunities for coaching

  • Professionalism - Proper grammar, usage of email, dress code, communication abilities is expected at all times (including out of the call center

  • Opportunity for overtime may be available


customer service, call-center, healthcare, member services

- Strong Customer Service Skills • Strong Technical Skills and Typing Skills

Skills required

Customer Service
Telephone Consultations
Confidentiality
Listening
Answer Question
Membership Policies

Location

About the company

Salary Details

Based on Job Title, Location and Skills
$17
Below Avg. Average Above Avg.

Career Path

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Member Service Representative
$17.00/ hour
Estimated Salary: $64K
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Job ID: 85708

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