Icon hamburger
US
What job do you want?
Apply to this job.
Think you're the perfect candidate?
Apply Now
Thumsup

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
Mtc05t6czkcc13gh3zc

Universal Banker

Webster Bank Berlin Full-Time
Apply Now
19-1007
35
40 Webster Square Road-HF030
Berlin
Connecticut
If you're looking for a meaningful career, you'll find it here at Webster. Founded in 1935 by Harold Webster Smith, our focus has always been to put people first--doing whatever we can to help individuals, families and businesses achieve their financial goals. And while we've grown into a leading commercial bank, we remain passionate about serving our customers, supporting our communities, and making a difference in people's lives. We can make a difference in your life, too. By empowering you to build the meaningful career you've been looking for.Responsibility, respect, trust, teamwork and citizenship are the values Webster was founded on. Together we call them The Webster Way, and they are what sets us apart as a bank and an employer. Guided by these values, we put people first. Working hard to live up to our customers, and each other, every day. BASIC FUNCTION:The Senior Universal Banker (SUB) is the 'face of Webster' with consumer/banking center based customers. The position is an all-encompassing role which requires the associate to deliver sales solutions, service and transactions to all customers. The Senior Universal Banker creates a positive customer relationship by effectively communicating a clear understanding of the benefits of Webster's products and services. The Senior Universal Banker will engage in sales and service solution activities and contributes directly to the success of the banking center by recognizing and uncovering opportunities. The Senior Universal banker will exhibits leadership behaviors including but not limited to coaching Associate and Universal Bankers and provide support to the Banking Center Manager and Assistant Manager as needed. RESPONSIBILITIES
  • Demonstrates superior sales techniques to uncover customer needs and match to the bank's products and services; sells a full range of consumer and business products/services such as deposit accounts, loans, credit cards, and safe deposit boxes to meet or exceed established sales goals to support overall sales objectives.
  • Demonstrate operational excellence by helping banking center to achieve satisfactory risk
    assessments and audits.
  • Provides a variety of transactions for customers, including typical consumer transactions i.e., cashes checks and processes checking and savings account withdrawals and balancing duties, etc. while seeking opportunities to develop customer relationships and identify sales opportunities; utilizes basic sales techniques to deepen existing customer/prospect relationships.
  • Consistently markets a full range of consumer and small business banking services to existing and potential customers through proactive techniques such as lobby leadership, outbound telemarketing calls,marketing campaigns, or in banking center events.
  • Proficient in Webster's products and services and able to utililize knowledge to identify other cross-sell opportunities and refer existing customers and prospects to Business Banking, Webster Investment Services (WIS), Cash Management, Personal Lending-- mortgages and home equity, Private Banking, and/or other Sales Council members.
  • Participates in telemarketing and other banking center calling and marketing initiatives.
  • Effectively uses available resources for problem resolution, which may involve analysis of information received from Loan Processing, Deposit Operations, ATM, Reconcilement, Loss Management or Financial Intelligence Unit or other internal Webster departments.
  • Maintains compliance with Federal and State regulations as well as adhere to Webster Bank's policies and procedures at all times. Meet/exceed banking center evaluation requirements.
  • Provides flexibility of coverage during banking center hours of operation and at other banking centers within the market as needed.
  • Demonstrate leadership behaviors including but not limited to coaching other Associate and Universal Bankers.
  • Provide support to Banking Center Manager and Assistant Manager in the day-to-day operations and leadership of the banking center; owning the customer and banker experience by helping to resolve issues; effectively handle escalated customer issues; proactively offering to help the team and customers; brainstorm on solutions.
  • Other duties as required.

REQUIREMENTS

Education:

High School Diploama or GED Required

Associate's or Bachelor's degree preferred.

Experience:

3+ years of financial services or banking and/or supervisor experience or 1+ years of experience as a Webster Universal Banker and/or other Webster positions preferred.

Strong knowledge of small business, mortgages, and lending service a plus.

Job Skills/Knowledge:

  • Self motivated and demonstrated success achieving sales
  • Passion for customer service and helping people
  • Ability, motivation and preference to succeed in a goal-driven environment
  • Superior customer relationship building
  • Demonstrated Ability to maintain and balance a cash drawer
  • Success in making outreach calls to consumer or business customers and/or prospects
  • Decision-maker with excellent interpersonal skills
  • Strong commitment to personal growth, learning and success.
  • Demonstrated ability to interact with customers, partners, vendors and team members in a professional and personable manner
  • Detailed oriented and ability to follow and enforce established policies and procedures
  • Leadership and coaching ability

D) Licenses/Certifications-none

PHYSICAL DEMANDS/WORKING CONDITIONS

  • Ability and desire to travel to multiple branch locations from designated home base as required.
  • Typical office environment / working conditions. Ability to lift and carry up to 25 pounds.
  • May require working in a standing position for continuous periods of time.
      #LI-FO1       #CBW
 

Recommended skills

Banking
Financial Services
Mortgage Loans
Management
Loans
Finance

Location

Salary Estimator

Based on Job Title, Location and Skills
$43K
Below Avg. Average Above Avg.

Career Path

See the next step in your career
Universal Banker
Estimated Salary: $65K
Apply to this job.
Think you're the perfect candidate?
Apply Now

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

Job ID: 19-1007

CAREERBUILDER TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.

Who We Are

A community-minded, values-guided bank

Our heritage dates back to 1935, when 24-year-old Harold Webster Smith founded the bank with $25,000 borrowed from family and friends. Then known as First Federal Savings and Loan of Waterbury, Connecticut, our purpose was to help make home-ownership a realistic dream for people, and our values centered on putting people first.

View the full profile