0 suggestions are available, use up and down arrow to navigate them
What job do you want?

Create Job Alert.

Get similar jobs sent to your email

Apply to this job.
Think you're the perfect candidate?
BMV Team Leader at State of Indiana

BMV Team Leader

State of Indiana Beech Grove, IN (Onsite) Full-Time
Work for Indiana

Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana's communities every day.

At the State of Indiana, we don't just talk about diversity and inclusion - Our goal is to create a welcoming, accessible, and equitable workplace, with a workforce that is representative of the State of Indiana population. As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process, as well as perform the essential functions of a role.

Next Level benefits at the State of Indiana are here! Be sure to review our expanded benefit package offerings below.

About the Indiana Bureau of Motor Vehicles:

The Indiana BMV employs more than 1,400 team members in branches across the state. From customer service and document management to information technology and finance, the BMV offers a broad scope of opportunities. While most Hoosiers know us for processing drivers' licenses and registrations, the BMV also offers programs and services in a wide range of areas including driver's education, driver ability, reinstatement after suspension, and much more.


This position is located at the BMV Branch Office in Beech Grove, IN.

About the Job:

As the BMV Team Leader, you will be responsible for overseeing frontline customer service operations, focusing on troubleshooting customer and employee issues with the goal of maintaining timely, secure, and orderly transactions for all customers. In this position, you will assist other branch employees in completing administrative transactions that support customer needs and day-to-day operations. In this position, you will also focus on Customer Service Representative scheduling, training, development, and mentoring.

A Day in the Life:

The essential functions of this role are as follows:

* Assist leadership with scheduling for the branch
* Ensure all staff is conducting their work in a polite and friendly manner while being mindful of timeliness
* Aid Customer Service Representatives in the resolution of escalated customer complaints
* Provide relief and support to frontline operations as needed
* Manage scheduling for skills and testing appointments
* Submit daily reports of all cash balances and deposits
* Check transactions to ensure accuracy, timeliness, and proper accounting
* Assist with the daily opening and closing of the branch
* Serve as the technical resource for all transactions, policies, and procedures

The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.

What You'll Need for Success:

You must meet the following requirement to be considered for employment:

* High School Diploma or High School Equivalency (HSE).
* Customer service experience
* Ability to drive, and to assist with the training and development of BMV employees
* Ability to travel up to 20 percent of the time to branch locations, training, or branch-related community activities.

Supervisory Responsibilities/Direct Reports:

This role does not provide direct supervision to direct reports.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes:

* Three (3) medical plan options (including RX coverage) as well as vision and dental plans
* Wellness Rewards Program: Complete wellness activities to earn gift card rewards
* Health savings account, which includes bi-weekly state contribution
* Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities
* Deferred compensation 457B account (similar to 401k plan) with employer match
* Two (2) fully-funded pension plan options
* A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
* 150 hours of paid new parent leave
* Up to 15 hours of paid community service leave
* Combined 180 hours of paid vacation, personal, and sick leave time off
* 12 paid holidays, 14 on election years

* Education Reimbursement Program
* Group life insurance
* Referral Bonus program
* Employee assistance program that allows for covered behavioral health visits
* Qualified employer for the Public Service Loan Forgiveness Program
* Free Parking for most positions
* Free LinkedIn Learning access


This position traditionally starts at an annual salary of $34,216 ($17.54 per hour). Salary for this position may be commensurate with education and job experience.

Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer and is committed to recruit, select, develop, and promote employees based on individual ability and job performance. Our policy is to provide equal employment opportunity to all people in all aspects of employer-employee relations without discrimination because of race, color, creed, religion, sex, national origin, ancestry, age, sexual orientation, gender identity, physical or mental disability, or veteran status. We will comply with the spirit as well as the letter of all applicable state and federal laws.

If you are a qualified individual with a disability and require reasonable accommodation in completing this application, you can request assistance by contacting the Indiana State Personnel Department at [ Email address blocked ] - Click here to apply to BMV Team Leader.

The State of Indiana has established a culture that welcomes equity, inclusion, and opportunity for all employees and applicants. We encourage you to apply if you feel you have the transferrable skills to be successful in this position and we look forward to reviewing your application.

Current Employee? Click here to apply.

Recommended Skills

  • Administration
  • Coaching And Mentoring
  • Courtesy
  • Customer Demand Planning
  • Customer Service
  • Friendliness
Apply to this job.
Think you're the perfect candidate?

Help us improve CareerBuilder by providing feedback about this job:

Job ID: 2470533242

CareerBuilder TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.