Icon hamburger
What job do you want?
Apply to this job.
Think you're the perfect candidate?
Apply Now

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.

Incident Management Specialist

Services for the UnderServed New York Full-Time
Apply Now
Position Overview

The Incident Management Specialist is responsible for Incident Management specializing in OASAS policies, procedures and regultations and will abide by incident management regulations for a variety of regulatory agencies in order to ensure compliance with federal, state and local laws.

  • Ensure all incidents related to consumer safety are reported in compliance to regulatory funding sources. 
  • Triage reports of incident to ensure all protective measures are in place for consumer safety
  • Ensure preventive measures are put into place to prevent the reoccurrence of the incident. 
  • Coordinate the investigations of incidents and follow-ups of all incidents
  • Review incidents to ensure all follow-up are done in a timely manner as per funding regulations
  • Ensure that investigations are assigned and thoroughly completed and time frames are adhered
  • Act as the Quality Assurance liaison in the Incident Review Committee for Homeless Services and Treatment Services
  • Complete minutes/follow-ups for Incident review Committee meetings and submit to programs and appropriate staff.
  • review data for trends and ensure preventive measures are in place to address incidents
  • Responsible for conducting random checks of incident books for programs in preparation for program audits by funding sources
  • Responsible for compiling incident statistics on a monthly basis to compile quality reports annually
  • Responsible for analyzing any trends pertaining to consumer incidents and requesting appropriate corrective action in response to it.
  • Responsible for requesting additional information from external sources in order to thoroughly review incidents
  • Responsible for the management of data in the state computerized system, IRMA and/or other incident management databases.
  • Responsible for gathering documentation and sending out investigative packages to the Justice Center as require by regulations
  • Responsible for training staff on Incident Reporting and Justice Center Regulations
  • Conduct focus reviews at facilities based on corrective actions as per investigation recommendations

Benefits Overview: We offer attractive compensation with comprehensive benefits including: Medical/Dental/Prescription/Vision/Life Insurance;403(b); Credit Union; FSAs; Short-and-Long-Term Disability; Transportation Plan; Generous Paid Vacations and Holidays

  • Bachelor’s Degree required in related field, Master’s Degree preferred.
  • Must be on call for incident reporting from programs during non-office hours, evenings, weekends and holidays
  • Minimum two (2) years of experience in human services in program operations
  • Experience working with consumers in programs which provide  homeless services and treatment services
  • Required experience in OASAS policies, procedures and regulations


Company Overview

Services for the UnderServed (S:US) believes every New Yorker has the right to lead a life of purpose. Since 1978, S:US has been turning this belief into reality by advocating for people with life circumstances marked by homelessness, intellectual/developmental disability, behavioral health and addiction challenges, poverty, criminal justice involvement, and trauma. Our dedicated workforce of 2,400 provides services and supports to transform the lives of 35,000 individuals and families in New York City and Long Island. Learn more about S:US, our mission, and values by visiting sus.org.

Benefits Overview: We offer attractive compensation with comprehensive benefits including: Medical/Dental/Prescription/Vision/Life Insurance; 403(b); Credit Union; FSAs; Short-and-Long-Term Disability; Transportation Plan; Generous Paid Vacations and Holidays

Recommended skills

Corrective And Preventive Actions
Quality Assurance
Apply to this job.
Think you're the perfect candidate?
Apply Now

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

Job ID: 8022


For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.