AFC's Customer Service Specialist is a key customer facing employee who delivers our financial services to customers (dealers/auctions). We are seeking an enthusiastic, customer oriented specialist to provide the best quality of service in our industry.
Do you have an interest in the auto business or financial services? Are you looking to join an organization where your skills are utilized to the fullest and your interests are developed? Automotive Finance Corporation (AFC) is a premier capital funding source for the used car industry. Founded in 1987, AFC's commitment to the success of our customers, our employees, and our company has made us one of the largest independent providers of dealer floorplan financing in North America.
We take pride in catering to the career goals of our employees and are looking for a skilled Customer Service Specialist to join our team.
A Day in the Life:
Respond to dealer inquiries regarding AFC's products and services.
Provide dealers with titles upon payoff.
Seamlessly, utilize various systems to track dealer accounts and sales opportunities.
Foster long-term relationships with dealers and auction partners.
Educational Requirements and Qualifications:
Prior Collections experienced strongly preferred
Some post high school course work in related field is preferred.
Prior work experience in financial services industry is preferred.
Familiarity with concepts, procedures and processes typically used in automotive and financial services industries.
Preparation or review of documents and reports using Microsoft Office based products, Customer Relationship Management (CRM) tools and internal work queues are major components of the position.
Solid organizational, and communication skills.
Knowledge of successful customer service principles and practices.
Motor vehicle operator (required); notary (desired).
KAR is an equal opportunity employer. KAR is a drug-free workplace.
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AFC (a subsidiary of KAR Auction Services) drives talent to opportunity. We have the best in the business and are relentlessly focused on the growth of our people. We move quickly, have an unwavering commitment to our customers and communities and have fun while we are at it. Up for the challenge? Put yourself in the driver seat and enjoy the ride.
AFC serves independent used vehicle dealers including retail and wholesale automotive dealers, RV, powersports and commercial truck dealers as well as salvage and daily rental operators. AFC provides dealers with liquidity, bandwidth, industry expertise and inventory sourcing. AFC is unique because its hybrid approach combines local service in branch locations and a robust suite of online and digital solutions to serve dealers’ business needs.