White’s Residential and Family Services
Job Title: Intern Mentor – Growing Teens for Life Program
Department: Residential Services
Employment Status: Full-time/Regular/Non-Exempt
Qualifications: Must be a Christian with strong convictions who is also in agreement with White’s mission statement, Statement of Faith, and Code of Conduct. This person must be 21 years of age and prior experience working in a related field is required. Previous experience in horticulture and landscaping preferred. The Intern Mentor must function as a positive role model for teenage interns while they are working and learning in the Growing Teens for Life Program (GTFL).
Reports to: Director of Experiential Learning
Job Summary: The Intern Mentor for Growing Teens for Life must be a Christian and is responsible for collaborating with the Director of Experiential Learning, Greenhouse Operations Manager, and residential treatment teams to ensure Interns are learning work skills to prepare for employment following residential placement. This person will work closely with other storefront and greenhouse operations staff to ensure work assignments are meaningful to the business while helping interns prepare for the certification in the mentor’s area of oversight. The Intern Mentor will work with the Independent Living Coordinator to identify interns aftercare needs to prepare them to be successful when returning to live in the community. Must demonstrate sensitivity to the cultural and socioeconomic characteristics and needs of the service population within White’s Residential and Family Services.
Experiential Learning Activities in the Greenhouse and Storefront
- General Education as recommended by the Intern’s school program and agreed upon by the Director of Experiential Learning.
- Vocational Education in conjunction with White’s Jr./Sr. High School, other educational institutions, and the Intern’s Treatment Team.
- Teaching Life Skills as agreed upon in collaboration with the Independent Living Coordinator and Treatment Team.
- Financial Skills as agreed upon in collaboration with the Independent Living Coordinator, School Program, and Treatment Team.
- Employability Soft Skills as agreed upon with the Director of Experiential Learning.
Collaboration with the Greenhouse Operations Manager
- Ensure all visitors and customers of the Greenhouse have a pleasant and positive experience.
- Providing excellent customer service is a priority.
- Must be willing and able to intervene with difficult
customers in an appropriate and positive manner.
- Oversee the safe and secure handling of money, inventory, and retail items within the Greenhouse.
- Maintaining store interior, keeping it clean and organized.
- Preparing daily reports of sales and charges.
- Inventory refill, money collection, and trouble-shoot when problems arise.
- Checking equipment on a regular basis for any defects.
- Assist Business Manager and Facilities Supervisor with other activities which may or may not be connected to the storefront.
- Perform day-to-day greenhouse operations duties including routine cleaning and maintenance as assigned by the Greenhouse Manager
- Perform administrative functions in support of the Store Clerk and other Greenhouse management staff.
Working with Interns
- Interviewing and hiring youth to serve as Interns in the GTFL Program.
- Provide orientation and training to new Interns.
- Provide as needed services for Interns aging out of the system in collaboration with the Independent Living Coordinator and Director of Experiential Learning.
- Enhance Intern functioning by providing basic and advanced skills training using materials from Indiana Workforce Development and the INLA study guide.
- Maintain record of Intern progress in the program using tracking sheet kept in youth file(s).
- Encourage Interns toward self-sufficiency by exposing them to developmentally appropriate independent living exercises and activities.
- In conjunction with the Independent Living Coordinator and Director of Experiential Learning, provide Interns direction on home community resources related to employment opportunities, such as nursery/landscaping or in other fields related to their experiential learning program.
- Serve as a mentor or facilitate a mentoring relationship with an appropriate individual as approved and agreed upon by the Intern’s Treatment Team.
Agency Support and Enhancement
- Remain updated and knowledgeable on state Independent Living regulations and programs.
- Maintain a working relationship with placing agency workers and parents.
- Be a positive liaison between White’s and the Wabash community.
Supervision of Interns in the Greenhouse
- Provide clear consistent rules and daily routines for Interns working in the Greenhouse in conjunction with the Campus Life Director, Program Director(s), Program and Case Manager(s), and VP and Executive Director of Residential Services.
- Supervise Interns daily work-related tasks, activities, and chores.
- Work with treatment team members and general staff to develop, implement, and review Interns treatment plans and quarterly reports.
- Provide teaching and coaching to Interns in areas such as: social skills, interpersonal relationships, personal hygiene, domestic skills, work habits, etc.
- Provide basic first aid for Interns and apply Universal Precautions procedures when exposed to bodily fluids.
- Engage in conflict resolution, intervene in crisis situations, and physically restrain Interns using MindSet training to prevent risk of physical harm to the Intern or another person.
- Complete other duties as requested by the Director of Experiential Learning, Greenhouse Operations Manager, Case Manager(s), Program Manager(s), Campus Life Director, and Vice President of Residential Services such as adhering to safety plans, boundary plans, or other special treatment needs.
Skills, Supervision, Knowledge, and Ability
- The Intern Mentor must be a Christian who demonstrates a professional commitment to work with children and youth of all ages, their families, the referring agency, community professionals, and the White's Residential Services treatment team
- Must be dependable, well organized, and an effective time manager
- Must have the ability to clearly, concisely, and professionally communicate ideas through good verbal and written skills
- Must have an understanding of basic counseling/helping skills
- Must be able to maintain professional boundaries and confidentiality
- Must be personable, genuine, empathetic, and able to connect emotionally in their work with youth, treatment team, other professionals, and placing agency workers
- Must be a team player. This person needs to enjoy working closely with other staff members and have the ability to be flexible, adaptive, and positive in his/her actions
- The ability to demonstrate a positive role model for staff and the youth assigned
- Must have an understanding and demonstration of basic supervision and leadership skills
- Will be expected to maintain appropriate hygiene and attire per dress code
- Must develop a sense of responsibility and ownership of business area and communities as
- Must be committed to the Mission, Core Values, and Vision of White’s Residential and Family Services.
Physical Demands of Position
- Must be able to be on feet for extended periods of time, do significant walking, and actively supervise student activity.
- Must be able to work in a variety of climatic conditions (hot, cold, humid, etc.)
- Must be able to lift a minimum of 40 lbs.
- Able to perform routine storefront and greenhouse maintenance and cleaning, planting flowers, painting, scrubbing floors, etc.
- Apply the MindSet physical restraint techniques for Interns who are in crisis (expected to meet the requirements of MindSet physical restraints).
- Must have energy and stamina to work from 8AM-6PM. on a regular basis.
- Workdays will be Monday – Friday, 8AM – 6PM, through the seasonal periods (typically April through mid-June and the Christmas holiday season); normal business hours of 8AM – 4:30PM.
- May be required to work a rotating weekend schedule depending on staffing and time of year, as well as special weekend events such as the Herb Fest, Founders Day Parade, etc.
- Attend work regularly and be on time.
- Flexibility in taking days off to accommodate for longer or additional work days may be necessary.
- Will work holidays as scheduled, although most assigned business areas are typically closed on all major holidays.