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Customer Service Rep

QTI Group Monona Full-Time
$15.00/ hour
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The QTI Group is looking to find a Billing Customer Service Specialist for our growing client, a top-rated health insurance organization located in Madison! This full-time, temporary position will operate 8 a.m. to 5 p.m. with pay starting at $15 per hour. For candidates who go above and beyond, there is a possibility of longer-term employment, based on office needs. In this position, you will play a crucial role in providing friendly, prompt and accurate responses to billing inquiries related to invoicing, premiums receivable and cash receipts. Candidates who are bilingual are greatly encouraged to apply. This is a great opportunity for someone service-oriented and skilled in financial related transactions!

If you are looking to work for a company with a commitment to its members and a friendly work environment, apply now!


  • Assist both members, business customers and internal sources with premium billing questions
  • Coordinate with various departments to resolve any billing concerns
  • Perform research and analyze account balances and transactions
  • Respond to all inquiries in a professional and prompt fashion
  • Provide validation of customer activity and help in resolving issues
  • Set up recurring payments and process general customer payments


  • High School diploma or GED is required
  • Associate degree in Finance or Accounting is preferred
  • At least 1 year of prior customer service experience with an emphasis on experience handling financial-related transactions
  • Proficiency with MS Office, Excel and Word in particular
  • Excellent written and verbal communication skills
  • Ability to maintain a professional demeanor
  • Attention to detail and prompt follow through



Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer


Salary Details

Based on Job Title, Location and Skills
Below Avg. Average Above Avg.

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Customer Service Rep
$15.00/ hour
Estimated Salary: $64K
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Job ID: 105806


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At The QTI Group, we have a knack for matching talent with culture and culture with talent. It’s something that comes with open, honest communication-a skill we’ve honed through years of sharing knowledge and building connections within our communities. We do this because we believe the well-being of you and everyone else is more than professional. It’s personal. Whether you’re looking for a temporary, contract to hire or direct hire position, we provide effective and personalized job search and application options. Best of all, our wide-reaching network offers you more choices to consider, including jobs at all skill levels.

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