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INFINITI Consumer Affairs Agent

Kelly Services Murfreesboro Full-Time
$23.00/ hour
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  BI-LINGUAL CLIENT SERVICES - MURFREESBORO, TN


Kelly Services is looking for a professional college graduate who is bilingual in Spanish and English to begin their career as a Consumer Affairs Agent with INFINITI @ Nissan North America. The ideal candidate is looking for long-term professional growth with Nissan North America Corporation.


Responsibilities:

  • You will coordinate resolutions to customer vehicle issues, dealership complaints, general vehicle inquiries, warranty policies, extended service contract policies and out-of-warranty goodwill requests.
  • You will work collaboratively with dealership personnel, regional personnel, and Nissan North America support personnel to develop the appropriate solutions to the customer requests and you will communicate those to the customer while providing an exceptional customer service experience.
  • You will keep records of all conversations in our call center database and update consumer affairs case files with appropriate documentation.  You will document customer inquiries/concerns received from customer correspondence, inbound calls, and Nissan North America corporate surveys
  • You will perform appropriate research to support/answer customer inquiries

Requirements: Bachelor’s Degree in related business discipline is REQUIRED.  You must be able to communicate clearly and write using both English and Spanish. Thorough computer skills including MS Office and Outlook.   If you're qualified and interested, apply now or refer a friend! Due to the high volume of applicants, only qualified candidates will be contacted.  As the local offices of Kelly Services do not represent the above position, please apply online for immediate consideration.  If you have any questions, please email URL blocked - click to apply


Benefits & Perks:

  • Competitive weekly pay
  • Up to 9 paid holidays (After 90 days on assignment)
  • Ability to participate in the vehicle purchase plan
  • Free use of the fitness center
  • Paid time off after one year of service
  • Discount on auto insurance, travel and more
  • Eligibility to participate in 401(k)



Why Kelly®?


At Kelly Services®, we work with the best. Our clients include 95 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.



About Kelly Services®


As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit URL blocked - click to apply and connect with us on URL blocked - click to apply, URL blocked - click to apply and URL blocked - click to apply.

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. URL blocked - click to apply

 

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer
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Job ID: US41ALRW_BH1544155

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It all began when William R. Kelly—founder of the temporary staffing industry—established Kelly Services® in 1946. The company's traditional expertise started with office services, call center, light industrial, and electronic assembly staffing. Through the years, we expanded our expertise and established a proven record of successfully matching job seekers to opportunities in disciplines such as science, engineering, law, education, healthcare, IT, and finance. As a Fortune 500® company, Kelly® has evolved into a global workforce solutions leader, making employment connections for nearly half a million people around the world every year. Since our founding, we have embodied the true spirit of social responsibility. Our character and values resonate through our culture. Inherently—through our core business focus—we seek to improve the quality of life for our employees, their families, and their communities, as well as society at large. We embrace the role we play and the value we contribute to society—whether ensuring equal opportunity to employment, promoting safer workplace conditions, advocating for healthcare reform, or adhering to sustainable business practices. Together with our employees and our customers, we will continue to work toward ensuring that our legacy will remain strong for generations to come. For more than 60 years, people have trusted Kelly Services to help them reach their career goals. We are your proven link to employment opportunities that will pave the way for a successful future. Whoever and wherever you are—and with the right skills and attitude—Kelly can help you find a job, expand your career, and build your future.

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