Icon hamburger
US
What job do you want?
Apply to this job.
Think you're the perfect candidate?
Apply Now
Thumsup

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
Mfd2dd6v8rq1v7l2npf

Homeowner Counselor

Weichert, Realtors® Morris Plains Full-Time
Apply Now
Weichert Workforce Mobility is hiring a Relocation Counselor -- Homesale at its Morris Plains, NJ location. The Relocation Counselor -- Homesale is responsible for facilitating the overall relocation process while relocating employees who are homeowners in their origin location. The position provides transferee case management, customer satisfaction and service delivery, supplier coordination, and revenue generation, while supporting One Company initiatives for cross selling business. Job responsibilities include, but are not limited to, the following:
* Acts as the Weichert Workforce Mobility main point of contact for administering the various phases of the relocation process for transferees who are currently homeowners. Oversees the delivery of relocation services to transferees and their families using Weichert's best practices and service standards to ensure a high-quality service delivery experience.
* Conducts a thorough needs assessment at the onset of the transfer process to establish the transferee's specific requirements and address any custom needs. Works with the transferee and/or family to ensure all needs are understood and met, and adjusts services and counseling to changing needs and conditions throughout the move process.Seeks opportunities to assist customer in the analysis of purchase versus rent and closely manages and monitors the home finding process, ensuring the Company maximizes its referral fee income and collection. Responsible for the timely and accurate input of related data and the management of all opportunities through completion.
* Proactively provides continuing advice and support to both the client and transferee, maintaining regular contact throughout the relocation period. Provides direction to the transferee including policy and benefits counseling, work flow administration, home marketing and home finding support, appraisal and inspection evaluation, oversight of benefits utilization, financial services, supplier coordination, etc.
* Coordinates, supports, manages, and reviews the cross-sell and delivery of third party services to transferees by Weichert Affiliates (WFS, WCH, WTS, WRA and WIA) and Weichert's external supplier network relative to home finding, appraisal management, new home inspections, equity disbursement, mortgage servicing, temporary living, move management, and spousal counseling processes.
* Reviews and evaluates exception requests and challenging situations, and provides solutions to clients in the support of move-based scenarios that arise. Provides recommendations to the transferee, Client Service Director, and/or client contacts regarding appropriate courses of action when outside of their own scope of authority.
* Understands and manages costs and expenses related to relocation deliverables, maximizing the benefits while minimizing expenses and costs.
* Measures customer satisfaction on a timely basis. Ensures that transferees receive, complete, and return the automated Customer Service Evaluations within 30 days of their completion dates. Works with the Client Service Director to manage issues that arise in the process with a proactive approach.
* Responsible for the accurate and timely documenting of conversations, exceptions, and correspondence in the WIN system. Maintains file documentation and ensures data integrity. Adheres to Weichert's privacy and policies standards at all times.
* Performs other duties as assigned. The ideal candidate will meet the following requirements:
* Bachelor's degree and/or equivalent with minimum of two+ years relocation experience.
* Real estate license strongly preferred or obtained within one (1) year of hire
* Certified Relocation Professional (CRP) certification preferred
* Two (2) to four (4) years of relevant experience
* Previous experience as a Workforce Mobility Counselor-Renter strongly preferred
* Direct client interaction and advisory experience required
* Experience with Real Estate laws and practices, financing, and disclosure
* Proficiency in Microsoft Office suite of products
* Strong oral and written communications skills
* Ability to multitask in a fast-paced environment
* Strong attention to detail
* Excellent customer service skills Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
 

Skills required

International Pricing Rules
Outbound Calls
Client Service
Air, Rail, Hotel & Ground Transportation
Booking
Computer Reservation System
Apply to this job.
Think you're the perfect candidate?
Apply Now

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

Job ID: 5000488030306

CAREERBUILDER TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.

The Weichert Family of Companies offers a host of real estate and financial services to provide the ease and convenience of a one-stop shopping experience to clients. Weichert helps customers buy and sell residential and commercial real estate, and streamlines the delivery of mortgages and home and title insurance through innovative ideas, cutting-edge technology and world-class service. Weichert's extensive training programs offer new associates the opportunity to start making money immediately, while providing experienced agents the tools to take their career to the next level. With nearly 18,000 sales associates in approximately 500 company-owned and franchised sales offices throughout the U.S., Weichert, Realtors is one of the largest independently-owned real estate companies in the country.

View the full profile