Kelly Services is recruiting for a Customer Service Representative supporting a Technical Services department for a premier, leading manufacturing company at their U.S. Headquarter facility located in Farmington, CT!
Duration: Contract, up to 1 year
Pay Rate: $17-18/hour
Summary: The Customer Service Representative-Technical Service (CSR-TS) is responsible for providing excellent customer service to internal and external customers. This position is responsible for taking a high volume of incoming calls in a technical assistance call center. The CSR-TS will also process orders and quote requests from technical service to be provided to the end customer.
1. Maintain a high level of professionalism with clients and work to establish a positive rapport with internal and external customers
2. Handle a high volume of incoming calls
3. Enter data from calls into Service Information System (SIS)
4. Answer service engineer-s calls, respond to customer calls and inquiries
5. Process quotes and orders into SAP system upon request by the technical service team in an accurate, prompt and professional manner
6. Attach confirmations and completed quotes in SIS
7. Expedite orders as needed making sure to include all necessary documentation
8. Utilize the Machine Monitoring system and contact customers accordingly when errors arise.
9. Must be able to work a flexible schedule including some evenings
The candidate must have experience with accurate data entry and be detail oriented. One to two years- experience in an administrative environment acceptable. Excellent interpersonal communication and clerical skills necessary. Computer skills including Word, Outlook, Excel, PowerPoint, SAP, and SIS required. Customer service experience a plus.
Minimum High School graduate or equivalent. College degree or equivalent education preferred.
Based on Job Title, Location and Skills
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It all began when William R. Kelly—founder of the temporary staffing industry—established Kelly Services® in 1946. The company's traditional expertise started with office services, call center, light industrial, and electronic assembly staffing. Through the years, we expanded our expertise and established a proven record of successfully matching job seekers to opportunities in disciplines such as science, engineering, law, education, healthcare, IT, and finance. As a Fortune 500® company, Kelly® has evolved into a global workforce solutions leader, making employment connections for nearly half a million people around the world every year. Since our founding, we have embodied the true spirit of social responsibility. Our character and values resonate through our culture. Inherently—through our core business focus—we seek to improve the quality of life for our employees, their families, and their communities, as well as society at large. We embrace the role we play and the value we contribute to society—whether ensuring equal opportunity to employment, promoting safer workplace conditions, advocating for healthcare reform, or adhering to sustainable business practices. Together with our employees and our customers, we will continue to work toward ensuring that our legacy will remain strong for generations to come. For more than 60 years, people have trusted Kelly Services to help them reach their career goals. We are your proven link to employment opportunities that will pave the way for a successful future. Whoever and wherever you are—and with the right skills and attitude—Kelly can help you find a job, expand your career, and build your future.
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