Geek Squad Consultation Agent
As the first point of contact, Geek Squad Consultation Agents provide knowledgeable technology solutions and support, while maintaining a friendly, efficient check-in and check-out experience for customers requiring product or other technical assistance. They create and maintain a supportive, positive environment for customers by asking the right questions, listening carefully, taking detailed notes and partnering with other team members as needed. Agents display a genuine passion for and strive to resolve consumer electronic challenges.
At Best Buy, we are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.
Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions for their needs.
Providing positive, timely engagements with customers during the check-in and check-out process.
Understanding customers technology issues by asking probing questions, listening, asking clarifying questions, taking detailed notes, and providing accurate time estimates for next steps.
Monitoring queues and providing accurate status updates to customers.
Clearly communicate and partner with team members.
Experience using and learning about customer electronics
Ability to work successfully as part of a team
Ability to prioritize and multi-task in a fast-paced environment
Ability to work a flexible schedule inclusive of holidays, nights and weekends
- Customer Demand Planning
- Customer Experience
- Customer Relationship Management