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Operations Analyst job in Foster City at Yoh

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Operations Analyst at Yoh

Operations Analyst

Yoh Foster City, CA Contractor
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Operations Analyst

This person should be solid with quantitative analysis & have the ability to draw business insights which will add value to the company. Be comfortable working with different departments - Developers, Designers, Business Performance Managers & Marketing.

Scope:

? Analyze website performance, identify trends, & provide recommendations in order to increase quali?ed tra?c and promote near term strategic goals using data from Google Analytics.

? Analyze the companies metrics across ICM, Player Support, Engineering, UI/UX & identify opportunities to improve performance & player experience.

? Assist in player journey mapping the experience on the portal & the experience for player support.

? Work across functional areas & use data to identify new capabilities in order to improve the customer experience.

? Monitor implementation of & make recommendations on tracking events that could improve current ops.

? Assist in the design, launch & maintenance analytics dashboard with clear, easy to understand reporting. This is to provide better business insights into our internal operations & customer experience.

? Communicate results in a clear/concise manner and have an understanding of data visualization as well as the importance of drawing accurate conclusions from multiple data sources.

Required:

? 2-3+ years of relevant experience in data & analytics.

? Experience using Google Analytics & BigQuery.

? Strong ability to identify problems with the ability to creatively troubleshoot and solve issues.

? Detail orientated with a heavy focus on quality all while being player centric.

? A driven and highly motivated individual who requires little hand holding.

Pluses:

? Experience with loyalty and/or rewards programs.

? Experience in a gaming, media or consumer web / mobile services company.

? SQL for deeper analytical purposes.

? Skilled with standard reporting tools – QlikView, Tableau, Looker. Additionally – Shinny and/or Streamlit experience.

? Google Analytics certification is preferred.

 

#Zip-SPG

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Recommended Skills

Qlikview
Reporting Tools
Looker Analytics
Maintenance
Analytics
Google Analytics

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