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NAS Collections Specialist - Irving, TX at ADT

NAS Collections Specialist - Irving, TX

ADT Irving, TX Full-Time
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Company Overview:
At ADT, we’ve been in the business of helping save lives for more than 145 years. As the number one smart home security provider serving residential and business customers, our people are our most important asset. Headquartered in Boca Raton, FL and at more than 200 locations across North America, our employees help empower our customers to live more secure and confident lives. Join our team and help us protect what matters most. For more information, visit www.adt.com or follow us on Twitter, LinkedIn, Facebook and Instagram.


Position Summary:
Contacts and collects on past due National, 1-Touch and 1-Touch + accounts. Makes payment arrangements with customers and provides excellent customer service.

Essential Duties And Responsibilities include the following. To perform this job successfully, the National Account Support Collections Specialist may be expected to perform some or all of the duties listed.
  • Receives and places inbound and outbound collection calls.
  • Negotiates balances on customer accounts.
  • Performs customer account research and analysis.
  • Handles cancellations of non-pay of customer accounts.
  • Makes payment arrangements with customers and escalates slow-pay issues to upper management when necessary.
  • Reviews aging reports.
  • Responds to written correspondence and miscellaneous letter requests.
  • Writes up regular cancels when necessary.
  • Processes account financial adjustments.
  • Performs contract comprehension and interpretation.
  • Requests contracts when necessary, and requests letters/cancellations as necessary.
  • Assists in special projects as needed.
  • Documents actions taken as needed.
  • Reviews account documentation for accuracy.
 

Recommended skills

Documentation
Research
Collections
Analysis
Cancellations
Management
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Job ID: 2014297

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