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Patient Account Specialist

Rotech Healthcare Inc Roy Full-Time
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Join the Leader in the Home Healthcare Industry and Let us be Your Road to Success!!


Rotech Healthcare Inc. is a national leader in providing Respiratory and Sleep Apnea treatment as well as home medical equipment.  Each and every day, thousands of employees in the Rotech family of hometown companies contribute to delivering outstanding customer service and the very best in quality patient care through hundreds of locations across 48 states. Additional information can be found at URL blocked - click to apply.


Why work for Rotech? If we take a look at all the ways employees benefit from working at Rotech, we have a philosophy we like to call: “The Rotech Difference.”


What's the Rotech Difference? It's made up of all the benefits, services and offerings available to Rotech Employees. It is the employee-based strategies that make our company an employer of choice in the healthcare industry. As a member of the Rotech Healthcare Team, employees can take advantage of many great opportunities as part of their career path.



We are seeking a dedicated Patient Account Specialist to join the Rotech team. In this position you will be responsible for auditing incoming patient records entered into e-Intake for accuracy and completeness for revenue recognition and collection. Manages patient accounts for documentation needs throughout life of account. Serves the customers of the Support Center (patients, referral sources and employees) by performing tasks related to patient care and third party reimbursement.

Essential Duties and Responsibilities

  • Adheres to and implements all company policies and procedures, complies with applicable laws and regulations
  • Audits file and proof of delivery documents to confirm products and services were provided as ordered and all data entered in e-Intake is accurate. Resolves errors by communicating and resolving with patients, referral sources and employees
  • Builds relationships with locations, patients and referral sources
  • Communicates any form errors to the store or makes necessary corrections in IMBS and e-Intake, based on the information written on the form
  • Develops and maintains a working knowledge of current Medicare, Medicaid, insurance regulations and FDA/DOT and JCAHO guidelines
  • Establish relationships with location and field management
  • Following successful QA, confirms charges in e-Intake for billing to 3rd party entities and/or patient
  • Participates in special project activities and support teams as requested
  • Practices safe work habits, ensuring a safe work environment
  • Proactively obtains re-certifications, re-authorizations, renewal orders as required
  • Provides education to referral sources, patients and employees on
for service and 3rd party billing
  • Provides product/service information by answering questions offering assistance
  • Provides timely resolution for accounts that are not in a payable status; e.g. held item, no charge, hold, audit review, etc.
  • Receives medical record documentation and provides thorough review and Quality Assurance for physician’s order, testing, progress notes, medical necessity and other documentation requirements for payors and regulatory bodies
  • Reviews future services and tasks needed for account by reviewing the NATs (Needs Attention Tasks) in e-Intake
  • Verifies the accuracy of the information in IMBS and e-Intake compared to information on the required forms
  • Works extensively with e-Intake proprietary system; maintains accuracy and quality control throughout patient contact and data input
  • Works well with coworkers
  • Performs other duties as assigned
  • Supervisory Responsibilities

    • None

    Employment is contingent on

    • Background investigation (company-wide)
    • Drug screen (when applicable for the position)
    • Valid driver’s license in state of residence with a clean driving record (when applicable for the position)

    Education and/or Experience

    • High school diploma or GED equivalent
    • One to three years of related prior work experience in a team-oriented environment
    • Experience in medical field and administrative record management
    • Strong customer service background

    Skills, Knowledge and Abilities

    • Effectively communicate in English; both oral and written, with physicians, location employees and patients to ensure questions and concerns are processed in a timely manner
    • Flexible approach and the ability to solve practical problems
    • Helpful, knowledgeable and polite while maintaining a positive attitude
    • Interpret a variety of instructions in a variety of communication mediums
    • Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)
    • Knowledge of insurance policies and requirements
    • Knowledge of medical terminology, medical billing practices and billing reimbursement
    • Knowledge of telephone etiquette
    • Maintain confidentiality and practice discretion and caution when handling sensitive information
    • Multi-task along with attention to detail
    • Must be able to accurately perform simple mathematical calculations using addition, subtraction, multiplication and division
    • Self-motivation, organized, time-management and deductive problem solving skills
    • Speak clearly and persuasively in positive or negative situations; listens and gains clarification and responds well to questions
    • Strong sense of urgency and responsiveness to customers
    • Work and think independently and as part of a team
    • Write clearly and informatively; presents numerical data effectively; able to read and interpret written information

    Physical Demands

    • Lift and carry up to 10 pounds
    • Requires close vision to small print on computer and or paperwork; utilize computer for extensive hours and regularly review documents
    • Requires sitting, walking, standing, talking or listening; sit for extensive hours, walk and stand on a regular basis and speak on telephone for extensive hours

    Machines, Equipment and Technical Abilities

    • Email transmission and communication
    • Internet navigation and research
    • Microsoft applications including but not limited to Word, Excel, Power-Point, Publisher, Access, etc.
    • Office equipment; fax machine, copier, printer, phone and computer
    • Understanding use of all applicable home medical equipment and supplies

    Work Environment

    • Office environment

    Rotech Offers

    • Career Path and Management Opportunities
    • Bonus
    • Employee Discounts, Referral Bonus, Recognition Program and Employee Service Program
    • Cell Phone reimbursement (when applicable for the position)
    • Mileage reimbursement (when applicable for the position)


    • 401k
    • Medical, Prescription, Dental and Vision plans
    • Flexible Spending Account and Health Savings Account
    • Short Term and Long Term Disability
    • Supplemental Life Insurance
    • Employee Assistance Program
    • Paid Time Off and Paid Holidays

    Make the right move, create your job profile and apply today!!

    This process will take approximately 2-5 minutes to complete. The hiring manager will review your resume and contact you if your qualifications match our needs. We appreciate your interest in Rotech Healthcare Inc.



    Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities

    Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.

    Recommended skills

    Product Quality Assurance
    Medical Terminology
    Medical Billing And Coding
    Medical Records


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    Patient Account Specialist
    Estimated Salary: $40K
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    Job ID: 2019-6937


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