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Citrix Administrator

ASM Research Greenbelt Full-Time
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Citrix Admin

U.S. Census Bureau

Greenbelt, Maryland

The VDI Engineer will support VDI Architect and senior engineers in day to day Operation and monitoring of the Enterprise Desktop and VDI Virtualization Technologies.

U.S. Citizenship REQUIRED


  • Primarily support day-to-day operations of the Citrix environment; includes proactive monitoring and management
  • Perform intermediate issue analysis and resolution and assist with resolving issues escalated by Level-2 support
  • Generate internal knowledge base articles and issue resolution scripts and maintain Level-2 troubleshooting workflows
  • Perform basic server maintenance and operational procedures.
  • Escalate ticket appropriate technology stakeholder if advanced skills or elevated permissions are required
  • Generate requests for additional issue resolution scripts and knowledge base articles, as necessary
  • Read built-in event logs for Windows and Citrix to do basic troubleshooting.
  • Maintain stability and continuity of core and edge Citrix services: XenDesktop Broker services, Provision Services, NetScaler, NetScaler gateway, XenDesktop storefront services, File Servers, Storage appliances, Server Hardware, vDisk master image updating and Hypervisors
  • May mentor/train peers to effectively respond to end user issues, providing technical guidance for colleagues with less experience on more complex issues. Has latitude for un-reviewed action and decision making
  • Participates in on-call support rotation
  • In addition to knowing the how, demonstrate the why something is implemented, changed, or deployed in that fashion
  • Ensure the production environment is always available during normal and extended business hours
  • Automate any repetitive tasks

Required Skills:

  • Bachelor's Degree and 10 years of experience in a related field
  • Technical certifications a plus - VMware VCP, Citrix CCP, Citrix CCE, Microsoft MCSA/MCSE, Cloud computeing
  • Experience with VMware ESX in a clustered environment.
  • In-depth knowledge of Citrix XenDesktop and XenApp 7.x
  • Must Know Citrix PVS version 7.x or higher very well. Must have had recent hands on experience. Must have created golden images, have done updates using versioning, must be familiar with and have hands on experience doing PVS reverse imaging. Must understand and can recite the entire PVS process workflow. Must understand how Virtual Infrastructure tools work in PVS and how they bind to the NIC cards and the process for updating them.
  • Experience with installing, upgrading Citrix servers
  • Experience with Citrix profile management and folder redirection
  • Understanding of Microsoft Group Policy and Active Directory
  • Extensive experience in Microsoft operating systems, both workstation and server.
  • Must possess a strong technical understanding of Windows infrastructure services (e.g. AD, GPO, CIFS, and DFS) within the enterprise.
  • Administering and Troubleshooting XenApp / XenDesktop (version 6.x and newer)
  • Must know, understand, and able to recite the process workflow for XenApp and Xendesktop. How to create a 7.x or higher farm and add members to that farm.
  • Must be able to clearly articulate troubleshooting techniques based on scenarios proposed.
  • Good understanding of Storefront, the process workflow, how to create Server groups etc.
  • Understanding of ITIL framework
  • Understanding of DR solutions
  • Overall familiarity with Citrix/XenApp architecture
  • Ability to publish, manage, and monitor user app sessions tuning and optimization
  • Experience upgrading Citrix/XenApp to new versions
  • Application testing and validation for new apps
  • Experience with Load balancing of server/application
  • Experience with Citrix Portal configuration management
  • Familiarity with Citrix app client management and the deployment tools
  • Must be able to be pass public trust clearance

U.S. Citizenship REQUIRED


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ASM Research, an Accenture Federal Services Company,
provides end-to-end application solutions that address the big data challenges of
mission-critical business functions. We are recognized for supporting federal
priorities for military readiness and strong national defense, harnessing the
power of technology to transform healthcare management and delivery, and
protecting the integrity and confidentiality of our clients data.

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