This position is responsible for providing an outstanding level of customer services by providing direct IT support to internal and external staff and clients. Must be able to work over-night hours 7 PM PST to 4 AM PST
Provide excellent customer service to internal and external staff and clients.
Answer help desk phone and monitor ticket queues to provide timely response to customers.
Manage individual ticket assignments and document resolutions.
Handle escalations from team and determine root cause analysis of deep level issues
Create and manage Active Directory user accounts and access control based on company policies.
Administer and troubleshoot Office 365 accounts.
Assist customers with setup, configuration and troubleshooting of hardware, software, and networking.
Use remote assistance tools to support remote customers.
Perform virus remediation and spyware detection and removal.
Perform mobile phone management.
Provide support for VMware Horizon View VDI environment.
Use, teach, and troubleshoot standard supported software, including Windows 7-10 Pro operating systems, Microsoft Office applications (Excel, Outlook, O365, PowerPoint, Visio, Word, and Publisher) as well as Core Business applications (Byte Pro).
Configure and support standard hardware, including laptops/desktops and thin clients.
Create documentation, including processes and procedures, system documentation, and customer training aids.
Minimum 3 years progressive experience installing and supporting all of the following: Windows 7, 8, 10 Windows Server 2003-2016, Active Directory, Microsoft Office, PC deployment, Antivirus management, Remote User Networking, VPN, TCP/IP troubleshooting, mobile device management, and VDI support.
Outstanding customer service skills.
Excellent written and verbal communication skills.
Analytical thought process.
Ability to take on deep level tasks/issues and test/troubleshoot until root cause has been determined
Experience in the mortgage or real estate industry a plus. Office 365 SharePoint administration helpful.
Help us improve Careerbuilder by providing feedback about this job:
Report this job
Report this Job
Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to ourTrust and Site Security Team
Job ID: cmg3775
privacy and protection,
when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction.Learn more.
By applying to a job using Careerbuilder you are agreeing to comply with and be subject to the Careerbuilder
Terms and Conditions
for use of our website. To use our website, you must agree with the
Terms and Conditions
and both meet and comply with their provisions.