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To-Go Specialist at TGI Fridays

To-Go Specialist

TGI Fridays Silver Spring, MD Full-Time
As a To-Go Specialist, you recognize that people's lives are busy, and guests safely picking up or having food delivered has become even more important.

• To-Go Specialists ensure we deliver convenience without compromising quality or safety.

• Taking orders over the phone as well as in person. Offer to-go order guest a to-go beverage if one has not been ordered.

• Preparing orders and organizing them into bags.

• Make sure everything is in the bag and checking off items as placed in bags. Review order to ensure 100% completeness, check to make sure drinks are included (if ordered).

• Greet at all guests or drivers in 30 seconds; cashing out guests and ensuring their satisfaction.

• Responsible for accurate cash handling. If online or to-go order, cash out guest within 2 minutes of arrival.

• Packs TOGO and delivery orders and confirm order with guest/driver.

• Thank the guest for choosing Fridays and invite them back again.

• Performs side duties including, but not limited to, answering the phone, opening doors, cleaning work stations, expediting orders and running food.

• Stocks TOGO area.

To-Go Qualifications / Skills:
  • Good Verbal Communication
  • High Energy Level
  • Customer Service
  • Resolving Conflicts
  • Teamwork
  • Professionalism

Recommended Skills

  • Communication
  • Conflict Resolution
  • Customer Service
  • Professional Attitude
  • Success Driven
  • Team Working
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