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Customer Service in Iowa
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Bilingual Customer Service Representative

Bartech Group Johnston Contractor
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Job Description


If you are an experienced Bilingual Customer Service Representative looking for a position with a leading company, Bartech can help! We are a leading staffing firm and our clients include some over the nation’s biggest companies. Our client has a need for a Bilingual Customer Service Representative. This is a contract position; however it is not uncommon for assignments to transition into permanent positions with our client companies. If you have the background we are looking for, and you are interested in an opportunity to get your foot in the door with leading company, we want to talk with you!

Bilingual Customer Service Representative      

Job Responsibilities                                              

Your specific duties as a Bilingual Customer Service Representative will include:

  • Provides responses and/or solutions to customer, dealers, and/or Company personnel inquiries concerning problems and concerns of a moderately complex level.
  • Effectively documents customer, dealer, and/or company personnel interactions and issues relating to area of responsibility.
  • Distributes additional product/service/policy information to customers, dealers, and personnel.
  • Develops common solutions to problems with team members to maintain required service levels.
  • Maintains the accuracy and availability of customer related information on-line.
  • Assists in the promotion of products/services/programs through special program offerings, special mailings and pro-active user contact.
  • Negotiates with customers, dealers and company personnel to provide the proper policy execution and adequate resolution.

The ISG support team provides front-line technical support/information/solutions to dealers and customers on Intelligent Solutions Group (ISG) product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction within the DTAC/CCMS system. Technicians also create and maintain support tools/solutions available online.

  • A few of the 100+ products supported by the ISG support team:
  • Website-Dashboard
  • Link
  • Operations Center
  • Apex Farm Management
  • Stellar Support
  • Mobile Apps
  • GreenStar Displays
  • StarFire Receivers
  • Link Terminals
  • AutoTrac and machine guidance
  • Language Translation tool.

Bilingual Customer Service Representative

Job Requirements

As a Bilingual Customer Service Representative you must represent our company well by being responsible, punctual and motivated to go above and beyond the call of duty. You must also be highly detail-oriented and organized with excellent analytic and problem-solving abilities. It is also important that you display excellent verbal and written communication and interpersonal skills.

REQUIRED SKILLS, KNOWLEDGE, & RELEVANT WORK EXPERIENCE:

  • Skills in interpersonal communications, negotiation, and conflict resolution.
  • 6+ months experience with customer service / support experience.
  • High comfort level and experience with consumer software applications.
  • Strong computer and troubleshooting skills.
  • Ability to work off-shift hours and occasional holidays to support the business.

DESIRED SKILLS, KNOWLEDGE, & RELEVANT WORK EXPERIENCE:

  • Knowledge of agriculture customers.
  • Agriculture operations experience, including Precision Farming experience.
  • Prior work experience in Agriculture or Technology dealer channels.
  • Bachelor's degree in Agriculture, Business, and Engineering related field, IT or a similar.


Bilingual Customer Service Representative

Benefits

As a Bilingual Customer Service Representative with Bartech, you will be working through an established and respected staffing organization with 41 years of serving as a trusted partner to our client companies. We are dedicated to providing our talent with personal, responsive attention, and will assign an employee care representative to answer any questions or concerns that you might have. Depending upon the client, the assignment and your performance, you can find potential opportunities for direct employment. Your hard work and professional dedication will be rewarded with competitive compensation, including benefits.

Available benefits for Bilingual Customer Service Representative Position may include (but are not limited to):

  • Exceptional medical, dental, and vision
  • 401(k)

Make the most of your experience!

Apply now!

 Applicant must be eligible to work in the US for immediate opening.

Keywords: customer service, bilingual, Spanish, off shifts
 
 


 
 
 

 

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer

Location

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$41K
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Bilingual Customer Service Representative
Estimated Salary: $64K
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Job ID: BHJOB4449_197812

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Bartech is a leading global workforce management and staffing solutions provider to Global 500 firms.  Today, we bill over $2 billion in revenue for clients worldwide who trust us to design, execute, and manage sophisticated workforce management solutions, large-scale staffing engagements, and strategic Business Process Outsourcing and consulting engagements.

Bartech is a proud employer managing more than 4,000 engineers, technologists, accountants, and professional staff for businesses in the US and Canada.  We see it as a privelege to help skilled professionals and specialists find positions with leading companies.

Our goal is to help you put your skills to work in a place where you can grow and contribute.  For 35 years, we have been supplying qualified candidates to industries such as energy, pharmaceutical, healthcare, telecommunications, and auto - that depend on gifted professionals to propel them to success.  That experience has made us a trusted partner to leading organizations and a top employer of professional talent.

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