Skip navigation
Unable to save this job. Please try again later.

{msg}

Email this Job to Yourself or a Friend

To begin the application process, please enter your email address.

Company Contact Info

  • Shreveport, LA

Already have an account?

Sign in to apply with your saved resumes.

New to CareerBuilder?

Don't have an account? Continue as a guest!

Sorry, we cannot save or unsave this job right now.

Report this Job

Trust and Site Security Team.

Don't miss out on new jobs!

Get the latest IT Subject Matter Expert jobs in Shreveport, LA delivered directly to your inbox. You can unsubscribe at any time.

Saving Your Job Alert

Job Alert Saved!

Could not save Job Alert!

You have too many Job Alerts!

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.

Sign Up

or   Sign In Here
Password Must Contain
• 
8 to 15 characters
• 
1 uppercase letter
• 
1 number or symbol
• 
1 lowercase letter
Cancel
Create an Account with CareerBuilder to save jobs & unlock these great features
See similar job titles and skills to help you make your next move
Upload a resume and become visible to Hiring Managers and Employers
Compare Salary Information to see where you stand amongst your peers
Easily Quick Apply to jobs with just one click!

Email Send Failed!

In-Home Tech Expert (Shreveport)

Asurion • Shreveport, LA

Posted 17 hours ago

Job Snapshot

Full-Time
Experience - At least 1 year(s)
Degree - High School
Other Great Industries
Other

Job Competition

4

Applicants

How Do You Compare to the Competition?

Get facts about other applicants with a CareerBuilder Account

Job Description

Customer Solutions   

In-Home Tech Expert

The In-Home Tech Expert position is a technical support and customer service role within the In-Home tech team based remotely in markets throughout the U.S. The In-Home Tech Expert will handle in-home delivery and support for customers that need to set up new devices. They will also perform basic troubleshooting, including, but not limited to, app and email account set up, device activation, device set up, and factory data reset.

In this role, the expert will be responsible for providing a distinctive customer service experience. This support will encompass mobile hand-held devices, tablets, computers and other consumer electronics.

Essential Functions
  • Provide In-Home resolution for set up and technical issues regarding customers’ smart phones, tablets and/or other consumer electronics.
  • Provide customers with logical trouble shooting to resolve operational issues on devices, other equipment, and connectivity while providing education and device optimization suggestions for mobile devices, tablets and/or other consumer electronics.
  • Engage with customers face-to-face at the customers’ location (typically home, but occasionally their workplace, coffee shop, etc.).
  • Learn details of Smart Home Support and gain an understanding of each customer’s technology in order to upsell protection/tech support solutions based on their needs.
  • Meet or exceed key performance indicator metrics for performance measurements and sales goals; receive feedback/coaching from the management team including leadership, Trainers, Quality Analysts, etc.
  • Must be fluent in English and able to communicate with customers, coworkers, and leaders verbally and in writing.
  • Travel daily to and from the Forward Stocking Location and several customers’ homes throughout a designated region.
  • Drive own vehicle safely and responsibly to and from customer locations in a variety of situations including heavy traffic and inclement weather.
  Skills and Specifications
  • Offer customers a value-added experience with premier customer service through relationship and rapport building and swift identification and resolution of technical issues all while demonstrating empathy and assurance for the customer throughout the In-Home session.
  • Ability to utilize tools and resources to solve technical problems in a fast-paced environment.
  • Ability to proactively adapt communication to the customers’ technical skill level.
  • Remain professional and respectful at all times.
  • Adhere to Asurion’s Code of Conduct, policies and procedures and act in accordance with our Core Values.
  • Other duties as assigned.
Qualifications

The following are required to enable In-Home Customer Experts to perform the essential functions of the job.

Experience& Education: Prior experience in retail sales or customer service is desired, but not required. High school diploma required. Associate degree+ in technology, business or a related field or equivalent relevant work experience is preferred.

Reasoning Ability: Must be able to adapt quickly, research complex technology and connectivity issues and make decisions with limited information all while maintaining engagement with the customer throughout the session. Must be able to apply prior learnings to new situations and adapt or adjust as needed for the specific situation without becoming frustrated when faced with ambiguity or resistance.     

Transportation Requirements:  Must have a valid driver's license and satisfactory driving record with at least 1 year of driving experience. Must be able to drive own vehicle to and from the Forward Stocking Location and In-Home appointments up to 100 miles from the Forward Stocking Location. Must be comfortable driving for long periods of time.

Physical Requirements: Must be able to sit or stand for long periods of time (up to 2 hours).  Must be able to interact with a customer’s technology throughout their home—including sitting, standing, bending, reaching, crouching, and navigating stairs. Must be able to interact face-to-face with Customers in their homes for extended periods of time. Must be able to lift a minimum of 30 pounds. Must be comfortable with exposure to dogs, cats and other pets that may be present in the customers’ homes.

 

Training: Routine training classes are required and/or offered during the employee lifecycle. Training may consist of classroom and/or computer-based training (CBT).

 

Schedules: Ability to work afternoon and evening shifts, possible overtime, evenings, weekends, and some holidays as needed.

  RPJ3

CPT1


Job ID: CUS08795
Help us improve CareerBuilder by providing feedback about this job: Report this Job.
CAREERBUILDER TIP
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.
Don't miss out on new jobs like this
Get the latest jobs delivered to your inbox. Unsubscribe at any time.

Saving Your Job Alert

Job Alert Created

Well, this is embarrassing. We are having trouble saving your search. You can try again or come back at a later time.

Maximum Email Alerts

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.