Icon hamburger
US
What job do you want?
Apply to this job.
Think you're the perfect candidate?
Apply Now
Thumsup

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
Default3

Customer Service Representative - Bilingual (English and Spanish)

MAXIMUS Olathe Full-Time
Apply Now


 

Please note this job posting is for upcoming training classes in Lawrence, KS; targeted start date is discussed during interview. We hire all positions as temporary employment that have the opportunity to become regular based on employee performance and client need.

Job Description Summary

Bilingual Customer Service Representatives (CSR) at MAXIMUS make an impact everyday by delivering healthcare information to millions of Americans who need to maneuver through complex healthcare plans. Our agents deliver this vital information to callers via phone, web chat or written correspondence. To prepare you for this role, MAXIMUS provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. Our MISSION SUCCESS starts with you. Ensure your own success, join our MISSION.

Pay and Benefits:
  • Great pay (competitive bilingual wages) + an additional $4.48/hr for health and wellness benefits
  • $1,450+ in bonuses for excellent work and attendance
  • $200+ in referral incentives
  • A variety of shifts that meet lifestyle and family goals
  • Leadership support to ensure success in a meaningful career
  • Fun, professional atmosphere
  • Many opportunities for promotion and career advancement into global company


 

Responsibilities:
  • Responding to numerous phone inquiries
  • Using standard technology: telephones, e-mail and web browsers
  • Assisting callers in finishing online applications
  • Completing daily electronic call logs
  • Filling out timesheets
  • Adhering to privacy rules
  • Connecting callers with leadership as needed
  • Maintaining up-to-date knowledge of regulations and policies as they apply to the healthcare programs we service
  • Reporting problems through an easy online system
  • Responding to telephone inquiries within set time parameters
  • Completing all assigned training as necessary


 

Education:
  • High School diploma or equivalent required
Qualifications:
  • Have 6 months+ of customer service experience
  • Speak and read English and Spanish clearly and professionally
  • Type a minimum of 20 WPM
  • Work effectively within deadlines
  • Have excellent interpersonal skills and like helping people
  • Easily organize simultaneous tasks
#CB

About MAXIMUS:
Since 1975, MAXIMUS has operated under its founding mission of Helping Government Serve the People®, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. With more than 30,000 employees worldwide, MAXIMUS is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. Launch your career with MAXIMUS through one of our dynamic customer service centers.

 

Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
 

Recommended skills

Spanish Language
Multilingualism
English Language

Location

Salary Estimator

Based on Job Title, Location and Skills
$38K
Below Avg. Average Above Avg.

Career Path

See the next step in your career
Customer Service Representative - Bilingual (English and Spanish)
Estimated Salary: $69K
Apply to this job.
Think you're the perfect candidate?
Apply Now

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

Job ID: 2019-41057

CAREERBUILDER TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.

MAXIMUS is a leading operator of government health and human services programs in the United States, United Kingdom, Canada, Australia and Saudi Arabia. We deliver business process solutions to improve the cost effectiveness, efficiency and quality of government-sponsored benefit programs, such as Medicaid, Medicare, Children's Health Insurance Program (CHIP), Health Insurance BC (British Columbia), as well as welfare-to-work and child support programs around the globe. Our primary customer base includes federal, provincial state, county and municipal governments. Operating under our founding mission of “Helping Government Serve the People,” MAXIMUS has approximately 9,750 employees worldwide.

Not Ready To Apply
Join the Maximus, Inc. Talent Network

View the full profile