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Customer Experience Associate - Rapid Response

Mommy Jobs Online Madison Contractor
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Description

Primary/Essential Duties and Key Responsibilities:

  • Provide in-depth support via phone, email or remote session 
  • Troubleshoot payroll and software issues from our clients & partners and guiding users through corrective steps
  • Enter and maintain customer call problem/description detail into CRM
  • Be empowered to make quality decisions as a Subject Matter Expert

Required Qualifications:

  • Strong decision-making, multi-tasking, analytical, verbal, and written communication skills
  • Strong relationship building skills and account management experience
  • Solid experience using MS Office and CRM systems.
  • Strong team player, positive attitude, and passion for providing World Class Customer Service

Preferred Qualifications:

  • Minimum 3 years work experience utilizing strong customer service skills in a professional setting
  • Ability to work in a remote setting and be a strong team player.
  • Experience supporting end users within a hosted, Software as a Service offering
  • Knowledge of Human Resources, Payroll, or Benefits
  • Experience in Banking, Logistics, Hospitality, or other customer focused industry

Physical Requirements:

  • The person in this position frequently communicates with internal teams and customers via phone, email and in person.

Pay: $17.65 / hr

To Become An Agent

*Please apply and register at mommyjobsonline.com.  Please click on Join Now and select the Customer Service Job Bank Registry to get connected with this client and to begin their hiring pre-screening process.

​Reference agent id code MJOLMichelleS when you register online.

Mommy Jobs Online is accepting pre-screening interviews, so please call 1-405-418-6160 and ask for Kimberly.

Jobseeker Live Chat -  URL blocked - click to apply Primary/Essential Duties and Key Responsibilities:

  • Provide in-depth support via phone, email or remote session 
  • Troubleshoot payroll and software issues from our clients & partners and guiding users through corrective steps
  • Enter and maintain customer call problem/description detail into CRM
  • Be empowered to make quality decisions as a Subject Matter Expert

Required Qualifications:

  • Strong decision-making, multi-tasking, analytical, verbal, and written communication skills
  • Strong relationship building skills and account management experience
  • Solid experience using MS Office and CRM systems.
  • Strong team player, positive attitude, and passion for providing World Class Customer Service

Preferred Qualifications:

  • Minimum 3 years work experience utilizing strong customer service skills in a professional setting
  • Ability to work in a remote setting and be a strong team player.
  • Experience supporting end users within a hosted, Software as a Service offering
  • Knowledge of Human Resources, Payroll, or Benefits
  • Experience in Banking, Logistics, Hospitality, or other customer focused industry

Physical Requirements:

  • The person in this position frequently communicates with internal teams and customers via phone, email and in person.

Pay: $17.65 / hr

To Become An Agent

*Please apply and register at mommyjobsonline.com.  Please click on Join Now and select the Customer Service Job Bank Registry to get connected with this client and to begin their hiring pre-screening process.

​Reference agent id code MJOLxxx when you register online.

Mommy Jobs Online is accepting pre-screening interviews, so please call 1-405-418-6160 and ask for Kimberly.

Jobseeker Live Chat -  URL blocked - click to apply 



Skills or Expertise

Required Qualifications:
Strong decision-making, multi-tasking, analytical, verbal, and written communication skills
Strong relationship building skills and account management experience
Solid experience using MS Office and CRM systems.
Strong team player, positive attitude, and passion for providing World Class Customer Service

Preferred Qualifications:
Minimum 3 years work experience utilizing strong customer service skills in a professional setting
Ability to work in a remote setting and be a strong team player.
Experience supporting end users within a hosted, Software as a Service offering
Knowledge of Human Resources, Payroll, or Benefits
Experience in Banking, Logistics, Hospitality, or other customer focused industry
 

Recommended skills

Social Skills
Written Communication
Decision Making
Hospitality
Communication
Team Working
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Job ID: 11555

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