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Customer Service Representative 1
Wells Fargo
Des Moines, IA
Full-Time
$31,632.00 (Careerbuilder est.)
What is the Careerbuilder Estimated Salary?
Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.
Job Description
Required Qualifications
Desired Qualifications
Job Expectations
Salary Information
Street Address
Disclaimer
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.
At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
The Payments, Virtual Solutions, and Innovation (PVSI) team includes Operations, Consumer Credit Card, Retail Services, Consumer Deposits, the Innovation Group, Treasury Management, Merchant Services, Marketing and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Our guiding principles are to start with the customer, move faster, and partner effectively.
Wells Fargo Virtual Channels (WFVC) is part of the Payments, Virtual Solutions and Innovation (PVSI) business division. WFVC serves consumer and small business customers through digital (online, mobile, and social) and contact centers (phone, email, and correspondence). We provide customers with convenient ways to manage their accounts, enable digital payments, provide solutions that meet their financial needs, and more. WFVC serves over 27 million customers through our digital channels and support over 5.8 billion customer interactions annually through digital and contact centers.
Our Retail Services team partners with Dillard’s to issue Dillard’s-branded private label and co-brand credit cards to consumers for use at their stores.
Our Customer Service Representatives (CSRs) are responsible for responding to incoming calls for routine and complex customer inquiries regarding their credit card accounts. In addition to servicing inbound Dillard’s credit card customer, you will also take inbound calls from Dillard’s associates. Future cross training to other private label credit card types is a strong possibility.
- Quickly answer customer inquiries in a friendly and courteous manner
- Deliver exceptional service to our customer by going out of the way to please them
- Provide first call resolution, while following strict procedures that meet compliance guidelines
Currently hiring for training class starting on 1/13/2020. Training hours are 8:00am – 4:30pm Monday - Friday for 4 weeks. (Must be available to attend entire paid training class.)
Once you have completed training, you will be assigned one of the 40-hour per week fixed schedules which is within our operating hours of 5:30am – 12am Sunday –Saturday.
Candidates must also be available to work holidays as required to meet the needs of the business.
Some schedules may be eligible for a shift differential of 15% under the terms of the shift differential policy.
Salaries starting at $15 /hr. Eligible to participate in the Wells Fargo Virtual Channels Contact Center Incentive Compensation Plan with the opportunity to earn quarterly incentive.
Our next big investment is in you! Wells Fargo Bank offers:
- Career Growth
- Broad array of medical, dental, vision plans and wellness benefits
- Vacation/Sick Time – up to 18 days paid time off your first year
- Community Service hours
- Matching 401 (k) up to 6% and Stock Purchase Plans
- Discounts and savings on Wells Fargo Bank products and services
- Tuition Reimbursement available after 6 months up to $5000
- Commuter Benefits
#CB
Important Notes:
- A pre-employment assessment is required for this position. After submitting your application, please monitor your email for future communications.
- During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. If you are a Wells Fargo Team Member, in your Jobs Profile ensure that your email address is valid and updated to an address that can receive external emails outside of the banking network and is a different email address than the one you originally used when you joined Wells Fargo. Initial contact with you will be made via e-mail. Please check your e-mail regularly for updates.
- Depending on the volume of applications received, this job posting may be removed prior to the indicated close date. If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Wells Fargo Bank.
Required Qualifications
- 1+ year of experience interacting with customers, demonstrated through work, military, or education
Desired Qualifications
- Call center experience
- Ability to navigate multiple computer screens while working on the phone
- Ability to effectively listen and elicit information
- Ability to navigate multiple computer systems, applications, and utilize search tools to find information
- Ability to troubleshoot common computer problems
- Basic Microsoft Office skills
- Excellent verbal, written, and interpersonal communication skills
Job Expectations
- Must be able to attend full duration of required training period
Salary Information
The salary range displayed below is based on a Full-time 40 hour a week schedule.
IA-Des Moines: Min: $31,200 Mid: $32,500
Street Address
IA-Des Moines: 800 Walnut St - Des Moines, IA
Disclaimer
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Recommended skills
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Communication
Friendliness
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CareerBuilder Estimated Salary What is the Careerbuilder Estimated Salary? Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.
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What is the Careerbuilder Estimated Salary?
Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.This estimation is based on Job title, Industry, Location and Skills
$31,632
Avg. Yearly Salary
Career Path
See the next step in your career
Customer Service Representative 1
$31,632.00 (Careerbuilder est.)
Estimated Salary: $70K
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