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Company Contact Info

  • Andover, MA 01810
  • Sumona Chatterjee

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Customer Service Rep II

Artech Information Systems • Andover, MA

Posted 1 month ago

Job Snapshot

Contractor
Degree - High School
Medical Equipment
Admin - Clerical

Job Competition

75+

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Job Description

Job Title: Customer Service Rep II
Job ID:PHHJP00012693
Location:3000 Minuteman Rd, Andover, MA 01810
Duration: 4 Month
Work Hours: 8:30 AM to 5 PM

Description:
  • Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges.
  • Updates databases with status of returned materials issues and accounts for returns inventory.
  • Records and reports the status of equipment returns, repairs, replacements, sales orders and delivery schedules.
  • Ensure service information accessible by sorting and filing documents/forms.
  • May schedule field service repair calls. Handles requests for additional company materials.
  • Maintains records of returns, schedule changes, product enhancements or changes and product pricing, and resolves return credit problems.
  • Call taking.
  • SAP and OneEMS
Job ID: 19-220912
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