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Customer Support Representative, Jefferson City, TN

Kelly Services Jefferson City Full-Time
$11.00 - $13.00 / hour
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This position is responsible for maintaining a high level of responsiveness and service to all out customers, sales representatives, and territories assigned to the team handling POS, labels, and other company product lines. This position reports to the Customer Services Manager. -Conduct account reviews on a regular basis to evaluate client needs and account usage; determine types of services/products and prices/fees satisfying client needs, as well as the organization's objectives -Notify customers of actual or potential back orders and/or late shipments -Look for opportunities for growth within our book of business -Manage the effective delivery of key customer programs -Investigate, track, and resolve customer and client concerns; identify trends and implement solutions -Other duties as assigned
-College Degree or similar experience required. -2-5 years of prior customer service and/or account management required -Knowledge of AS/400 and SalesForce experience preferred but not required. -2 years labels/print experience preferred -Ability to handle multiple tasks with varying deadlines -Excellent oral and written communications skills through all levels of management -Communicate ideas concisely and effectively in oral and written form, including preparation and delivery of production meeting on assigned shift

Recommended skills

Customer Service
Account Management


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Customer Support Representative, Jefferson City, TN
$11.00 - $13.00 / hour
Estimated Salary: $69K
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Job ID: US5618ND_27247225


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It all began when William R. Kelly—founder of the temporary staffing industry—established Kelly Services® in 1946. The company's traditional expertise started with office services, call center, light industrial, and electronic assembly staffing. Through the years, we expanded our expertise and established a proven record of successfully matching job seekers to opportunities in disciplines such as science, engineering, law, education, healthcare, IT, and finance. As a Fortune 500® company, Kelly® has evolved into a global workforce solutions leader, making employment connections for nearly half a million people around the world every year. Since our founding, we have embodied the true spirit of social responsibility. Our character and values resonate through our culture. Inherently—through our core business focus—we seek to improve the quality of life for our employees, their families, and their communities, as well as society at large. We embrace the role we play and the value we contribute to society—whether ensuring equal opportunity to employment, promoting safer workplace conditions, advocating for healthcare reform, or adhering to sustainable business practices. Together with our employees and our customers, we will continue to work toward ensuring that our legacy will remain strong for generations to come. For more than 60 years, people have trusted Kelly Services to help them reach their career goals. We are your proven link to employment opportunities that will pave the way for a successful future. Whoever and wherever you are—and with the right skills and attitude—Kelly can help you find a job, expand your career, and build your future.

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