This position is responsible for maintaining a high level of responsiveness and service to all out customers, sales representatives, and territories assigned to the team handling POS, labels, and other company product lines. This position reports to the Customer Services Manager.
-Conduct account reviews on a regular basis to evaluate client needs and account usage; determine types of services/products and prices/fees satisfying client needs, as well as the organization's objectives
-Notify customers of actual or potential back orders and/or late shipments
-Look for opportunities for growth within our book of business
-Manage the effective delivery of key customer programs
-Investigate, track, and resolve customer and client concerns; identify trends and implement solutions
-Other duties as assigned
-College Degree or similar experience required.
-2-5 years of prior customer service and/or account management required
-Knowledge of AS/400 and SalesForce experience preferred but not required.
-2 years labels/print experience preferred
-Ability to handle multiple tasks with varying deadlines
-Excellent oral and written communications skills through all levels of management
-Communicate ideas concisely and effectively in oral and written form, including preparation and delivery of production meeting on assigned shift
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Job ID: US5618ND_27247225
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