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Customer Service Representative - Wausau, WI

UnitedHealth Group Wausau Full-Time
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Positions in this function are
responsible for providing expertise and customer service support to
members, customers, and / or providers. Direct phone - based customer
interaction to answer and resolve a wide variety of inquiries. 


 


Primary Responsibilities:


  • Answer incoming phone calls from health
    care providers (i.e. Physician offices, clinics) and identify the type
    of assistance the provider needs (EG. benefit and eligibility, billing
    and payments, authorizations for treatment, explanation of benefits)

  • Focus on resolving issues on the first
    call, navigating through complex computer systems to identify the status
    of the issue and provide appropriate response to caller

  • Deliver information and answer questions in a positive manner to facilitate strong relationships with providers and their staff

  • Complete the documentation necessary to track provider issues and facilitate the reporting of overall trends

  • Moderate work experience within own function

  • Some work is completed without established procedures

  • Basic tasks are completed without review by others

  • Supervision / guidance is required for higher level tasks



Required Qualifications:



  • High School Diploma / GED (or higher)


  • Previous experience working in a related environment (i.e. office, administrative, clerical, customer service, etc.)


  • Experience using Microsoft Office
    including Microsoft Word (create correspondence and work within
    templates), Microsoft Excel (data entry, sort, filter, and work within
    tables), and Microsoft Outlook (email and calendar management)


Preferred Qualifications:



  • Prior flexible spending experience


Careers at UnitedHealthcare Employer & Individual.
We all want to make a difference with the work we do. Sometimes we're
presented with an opportunity to make a difference on a scale we
couldn't imagine. Here, you get that opportunity every day. As a member
of one of our elite teams, you'll provide the ideas and solutions that
help nearly 25 million customers live healthier lives. You'll help write
the next chapter in the history of health care. And you'll find a
wealth of open doors and career paths that will take you as far as you
want to go. Go further. This is your life's best work.SM




Diversity creates a healthier
atmosphere: UnitedHealth Group is an Equal Employment
Opportunity / Affirmative Action employer and all qualified applicants
will receive consideration for employment without regard to race, color,
religion, sex, age, national origin, protected veteran status,
disability status, sexual orientation, gender identity or expression,
marital status, genetic information, or any other characteristic
protected by law.




UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.


 


Keywords: UnitedHealth Group, Insurance, Customer Service, Wisconsin, Wausau

 

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer

Location

Salary Estimator

Based on Job Title, Location and Skills
$41K
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Career Path

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Customer Service Representative - Wausau, WI
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