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Call In-Taker

American Medical Response • Philadelphia, PA

Posted 1 month ago

Job Snapshot

Full-Time
Healthcare - Health Services, Medical Equipment, Pharmaceutical
Health Care, Nurse, Pharmaceutical

Job Description

American Medical Response
Philadelphia, PA
Call In-Taker


Job Title: Dispatcher (I or Associate)
FLSA Status: Non-Exempt


POSITION SUMMARY:

The Dispatcher I or Associate functions primarily as a call-taker telecommunicator and is responsible for receiving, recording and effectively managing requests for ambulance assistance/transport from various sources.

The Dispatcher I will offer pre-arrival instructions as indicated.


Essential Duties and Responsibilities:

  • Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care.
  • Allocates EMS resources properly as the need arises by application of appropriate decision-making rules and approved protocols.
  • Responsible and accountable for completeness and accuracy of paperwork related to his/her position prior to completion of shift.
  • Responsible for accurate and complete data entry for the shift. This will also include State Run Report data entry as assigned.
  • Responsible for generating applicable reports and checking for accuracy.
  • Assists in locating scene of incidents and selecting the safest, fastest route to such scene using all available locator aids.
  • Relays instructions from supervisors, messages and emergency information.
  • Maintains a current working knowledge of all company policies, procedures, rules, regulations, and memorandums.
  • Follows established parameters/formats in receiving requests for service.
  • Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors.
  • Adhere to all company policies and procedures.
  • Adherence to and compliance with information systems security is everyone's responsibility. It is the responsibility of every computer user to: Know and follow Information Systems security policies and procedures. Attend Information Systems security training, when offered. Report information systems security problems.

Non-Essential Duties and Responsibilities:

  • Perform other duties as assigned.

Minimum Qualifications:


Education/Licensing/Certification:

  • High school diploma or equivalent.

Experience:

  • Must have minimal medical training or telecommunications experience or, have at least one year's experience as an EMS or public safety dispatcher,

Knowledge and Skills:

  • Skilled in reading and writing English.
  • Ability to communicate clearly on the radio and telephone.
  • Ability to record, transmit, and report information accurately.
  • Ability to efficiently utilize all equipment assigned to him/her.
  • Ability to manage multiple tasks simultaneously.
  • Possess good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls.
  • Ability to understand basic computer applications.


EOE including Veterans and Disabled


Job ID: 2019-5437
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