Protect the legal, financial and moral well-being of the Larry H. Miller Companies dealerships;
Understand and adhere to group leads and referral process to promote sales and customer service satisfaction;
Be a teacher to support the efforts of other employees to be successful.
Seek ways to improve business operations efficiencies and customer service.
1. Maximum productivity, customer service and profitability.
Adhere to Larry H. Miller sales process to achieve or exceed group standards such as sales production, gross profit and applicable benchmarks which result in profitability and customer service satisfaction.
Maintain thorough knowledge of current automotive products, features, benefits, specifications, prices, options, models and equipment to effectively communicate with customers and exceed customer satisfaction benchmarks.
Develop and maintain contact with customers to assist in maintenance of a positive Customer Service Index (CSI).
Create displays to market aftermarket accessory items available for sale.
Facilitate and organize all accessory parts installations.
Accurately review sales orders and invoices for proper completion and calculations.
Collaborate with Service and Parts representatives to develop ways to improve our processes and profitability.
Train and mentor all Salespersons regarding accessory sales process.
Effectively communicate with and perform all job duties requested by management.
Ensure safe operation and transportation of all vehicles at all times and adhere to all OSHA and LHM policy requirements.
2. Operate with integrity:
Demand the highest ethical standards from self and others.
Set an example of positive attitude and professionalism, including a neat, orderly and safe work environment.
Resolve customer complaints in a timely and professional manner.
Computer literate. Desirable: working knowledge of Larry H. Miller Group's current company management systems
Good organization skills
Professional communication skills
Maintain valid driver's license and Motor Vehicle Record (MVR) within company policy requirements.
Work performed in a dealership setting due to necessary to be available to and work with customers. in person
Regularly required to sit, stand, bend, reach, talk, hear, use hands and fingers and move about facilities.
Required vision include the ability to adjust focus.
Required to operate equipment and move vehicles in a safe manner at all times.
Perform other duties as required
To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position:
Leadership- the individual demonstrates ethical and followership behaviors which promotes Larry H. Miller standards resulting in a cohesive and effective team.
Compliance- the individual understands and adheres to all Company standards, state and federal laws and regulations as well as product pricing guidelines of all lenders, agencies or business partners.
Customer Service- the individual understands his/her role in providing excellent customer service through the defined Larry H. Miller processes which promote efficiencies, fairness and cost effectiveness.
Ethics/Integrity- the individual represents the Larry H. Miller Group of Companies by conducting his/her self in a professional and courteous business manner that demonstrates integrity and avoids the actual or perception of a conflict of interest.
Oral Communication- the individual clearly identifies and professionally expresses issues in positive or negative situations.
Planning/Organizing- the individual prioritizes and plans work activities and uses time efficiently.
Quality- the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
Dependability- the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
Safety and Security- the individual observes safety and security procedures and uses equipment and materials properly.
Note: The need may arise to revise, supplement, or rescind portions of this job description, and dealership management reserves the right to do so at anytime. Employee shall be required to meet the qualifications and perform the duties of any revised job description.
Help us improve CareerBuilder by providing feedback about this job:
Report this job
Report this Job
Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to ourTrust and Site Security Team
Job ID: 8954
privacy and protection,
when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction.Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder
Terms and Conditions
for use of our website. To use our website, you must agree with the
Terms and Conditions
and both meet and comply with their provisions.