Skip navigation
Unable to save this job. Please try again later.

{msg}

Email this Job to Yourself or a Friend

To begin the application process, please enter your email address.

Company Contact Info

  • Wichita, KS 67226

Already have an account?

Sign in to apply with your saved resumes.

New to CareerBuilder?

Don't have an account? Continue as a guest!

Sorry, we cannot save or unsave this job right now.

Report this Job

Trust and Site Security Team.

Don't miss out on new jobs!

Get the latest Customer Service Representative jobs in Wichita, KS delivered directly to your inbox. You can unsubscribe at any time.

Saving Your Job Alert

Job Alert Saved!

Could not save Job Alert!

You have too many Job Alerts!

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.

Sign Up

or   Sign In Here
Password Must Contain
• 
8 to 15 characters
• 
1 uppercase letter
• 
1 number or symbol
• 
1 lowercase letter
Cancel
Create an Account with CareerBuilder to save jobs & unlock these great features
See similar job titles and skills to help you make your next move
Upload a resume and become visible to Hiring Managers and Employers
Compare Salary Information to see where you stand amongst your peers
Easily Quick Apply to jobs with just one click!

Email Send Failed!

Call Center Customer Service Representative (Technical Support)

Cox Communications • Wichita, KS

Posted 1 month ago

Job Snapshot

Full-Time
Other Great Industries
Entry Level

Job Description

At Cox, we connect people to the things they love. Now we’d like to connect with you. Cox Communications is looking for customer focused individuals to join our team and be the voice of our brand. As a Call Center Customer Service Representative (Technical Support), you will play a pivotal role in the continued stability and growth of our organization by living our motto: Serve, Solve and Sell.

A Technical Support Representative is part of a supportive, customer service oriented team that:

  • Exceeds our customer’s expectations by providing top notch customer service.
  • Engages in real-time troubleshooting with customers to resolve technical issues.
  • Educates residential Cox customers about the use of products and additional service opportunities.
  • Maximize opportunities to sell additional or upgraded services to customers as available, while providing a quality customer experience.

As part of a customer experience driven team, you will earn an hourly rate of $15.00. You will earn an extra $1.25/hour from 6pm-Midnight (2nd Shift).

 

At Cox, we offer:

  • Competitive wages with potential for additional financial incentives for motivated team members!
  • FREE Internet and other Cox discounted services
  • Medical, Dental, and Vision Benefits first day!
  • Casual, yet energetic and engaging work environment
  • Retirement Benefits including 401(K) matching
  • Work-life balance, including generous time off policies: Up to 22 days of Paid Time Off during first year, plus 7 Paid Holidays
  • Tuition Assistance provided
  • High degree of commitment to our communities including volunteer opportunities
  • Career Advancement Opportunities across the Cox family of companies
  • Flexible work options are available including a work from home program if you live in a commutable distance from the Wichita Cox office. You must complete six months of employment and be in good standing to qualify. Ask your recruiter for additional details.

Unleash your potential with Cox Communications as a Technical Support Representative, where you will be enhancing the lives of our customers and your career. Apply today!

Primary Responsibilities and Essential Functions

  • Work in an energetic call center environment answering inbound customer calls concerning inquiries about one or more Cox products.
  • Trouble shoot the root cause of customer problems and identify the action required (using company databases, customer information, and collaboration with other departments) to resolve issue and schedule service appointments when necessary.
  • Provide total customer service by asking questions and listening to customers in order to understand their needs, requests, or problems while identifying sales and up-selling opportunities that will drive additional revenue for the company.
  • Meet monthly key performance metrics for promoting and selling products and services that align to our customer’s needs
  • Build customer loyalty by placing follow-up calls to customers after receiving acknowledgment of action taken by other Cox departments.
  • Keep customer informed about progress by checking the status of work orders in customer record system.
  • Provide seamless customer experience through documenting call details and new account information into the computer system and completing any forms required to request action by other departments.
  • Other duties as assigned.




Qualifications:

Minimum

  • High school graduate or GED or equivalent work experience.
  • 6 months work experience providing service directly to customers.
  • 6 months experience using a computer in a work or non-work setting.
  • Eligibility to work in the United States.

Preferred

  • 6 or more months experience troubleshooting basic hardware, software, and/or connectivity issues.
  • 6 or more months experience working in a position that requires meeting sales goals.
  • Keen aptitude for helping customers and a customer experience focus.
  • 1 to 2 years of work experience in a customer service role, not specific to just Call Center.
  • Enthusiastic and personable, with the ability to adapt and thrive in constant change.  
  • Previous telecommunications experience.
  • Strong computer skills and be able to navigate through multiple screens.


About Cox Communications

Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique. Cox Communications is the largest division of Cox Enterprises, a family-owned business founded in 1898 by Governor James M. Cox.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.  Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility.  Cox is not responsible for any fees or charges associated with unsolicited resumes.

Job ID: 7367_195501
Help us improve CareerBuilder by providing feedback about this job: Report this Job.
CAREERBUILDER TIP
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.
Don't miss out on new jobs like this
Get the latest jobs delivered to your inbox. Unsubscribe at any time.

Saving Your Job Alert

Job Alert Created

Well, this is embarrassing. We are having trouble saving your search. You can try again or come back at a later time.

Maximum Email Alerts

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.

More Jobs at Cox Communications

View All Similar Jobs View All Similar Jobs