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Unified Communication Tier I Technician at Base-2 Solutions, LLC

Unified Communication Tier I Technician

Base-2 Solutions, LLC Washington, DC (Onsite) Full-Time

Required Security Clearance: Top Secret/SCI

City: Washington

State/Territory: District of Columbia

Travel: None

Potential for Teleworking: No

Schedule: Full Time

DoD 8570 IAT Requirement: IAT II (Security+, CySA+, CCNA Security, GICSP, GSEC, SSCP)

DoD 8570 IAM Requirement: None

DoD 8570 IASAE Requirement: None

DoD CSSP Requirement: None

The successful candidate would be joining a 24x7 NOC (Network Operations Center) team that provides multiple services in the realm of UC&C to include video conferencing, telephone, voice mail, desktop sharing, instant messaging, presence, audio-visual streaming, and more. Position level and responsibilities are based on tiered skills allowing for advancement opportunities. Job Description 

  • Utilize VC Wizard, Telepresence Management Suite (TMS), Cisco border controllers (CUBE/VCS), Codian / Cisco Meeting Management (CMM) Multipoint Control Units (MCU) and Cisco Meeting Server (CMS) to provide Video Tele-Conference (VTC) services and support to include scheduling, monitoring, administrative support, and technical assistance to customers.
  • Manage resource availability and conflicts for Video Networks.
  • Maintenance of onsite Private Branch Exchange (PBX) analog telephone system.
  • Utilize Cisco Unified Communications Manager (CUCM) to provide digital voice and video calling, voice mail, Instant Message (IM) and Presence.
  • Utilize set-top boxes, Vbrick Rev, and Cisco Integrated Management Controller (IMC) to provide live and on-demand digital Audio/Video streaming of high priority alerts, specialized programming, plus television broadcast network.
  • Utilize Unified Contact Center Express (UCCX) to provide solution for automatic call distribution for NOC agents.
  • Utilize Service Now to prioritize then complete the assigned request and break-fix tickets.
  • Have working knowledge of network topology; along with networked hardware and software tools listed above.
  • Possess an understanding of dialing protocols to include H.323, E.164, and SIP.
  • Troubleshoot common UC&C issues including identifying and correcting issues with endpoints, bandwidth saturation, profiles, and misconfigurations.
  • Create and report all outage notifications and network-related issues according to standard operating procedures.
  • Assist in the development of the training, local guides, Rules of Engagement (ROE) policies, and Standard Operating Procedures (SOP) as they pertain to the UC environment.
  • Ensure compliance with network security policies and procedures.
  • Provide system/equipment/specialized training and technical guidance to lower-skill level employees.
  • Complete responsibilities as tasked.
  • Participate in special projects as required.
Flexibility Requirement NOC is 24x7 shift work; including weekends and holiday for all employees
  • Day Shift: 6am – 2:30pm
  • Swing Shift: 2pm – 10:30pm
  • Mid Shift: 10:30pm – 6am
Key Competencies
  • Interpersonal Skills
  • Effective Communication skills - verbal and written
  • Listening skills
  • Problem analysis and problem-solving
  • Attention to detail and accuracy
  • Customer Service oriented
  • Adaptability
  • Ability to work independently within a Team Concept
  • Ability to multitask in a stressful environment
Certification Requirement
  • IAT II (Security+ CE)
Certification Preferences
  • Network +
  • ITIL Foundations
  • Agile Foundations
  • CCT Collaboration (CLTECH)
  • CCNP Collaboration (CLFNDU)
  • CCNP Collaboration (CLCOR)
  • CCNP Collaboration (CLACCM) and/or (CLCNF)
Skills and Tasks
  • Develops new concepts and processes.
  • Analyzes root causes and resolves issues.
  • Supports more junior level technicians and specialists in their activities.
  • Can perform all tasks of lower level technicians or specialists.
Leadership Management
  • Works individually, actively participates on integrated teams, and may also lead a task, project or team.
  • Requires guidance and direction from more senior level technicians, specialists, and managers only when dealing with new, uncertain situations.
  • Provides guidance to lower level technicians and specialists.
Training and Certifications
  • DoD 8570 compliance or information assurance certification commensurate with technical objectives and services required within the task order.
  • Applicable software or hardware training and certifications commensurate with the technical objectives, services required and IT environment specified within the task order.
Education and Experience
  • High School Diploma + 7 years
  • Associate's Degree + 5 years
  • Bachelor's Degree + 3 years
  • Master's Degree + 1 years
  • PhD + 0 years

Our Pay & Benefits Include Compensation

  • Above Market Pay
  • Up to $10,000 for Referral Bonuses
  • Additional Bonuses for Exceptional Performance and Assisting with Business Development and Company Growth
  • 100% Paid Premiums for Health Insurance. Choose from over 60 gold-level medical plans from Aetna, CareFirst BCBS, Kaiser and UnitedHealthcare. Choose from PPO, EPO, POS, HMO, and HSA-compatible plans with Health Savings Account and Flexible Spending Account Options.
  • 100% Paid Premiums for Dental Insurance
  • 100% Paid Premiums for Vision Insurance
Income Protection
  • 100% Paid Premiums for Short-Term Disability
  • 100% Paid Premiums for Long-Term Disability
  • 100% Paid Premiums for Accidental Death & Dismemberment
  • 100% Paid Premiums for Basic Term Life Insurance
  • 8% Company Contribution to 401k with Immediate Vesting of Contributions and Pre-Tax and Roth Options
  • Up to 25 Days of Flexible Paid Time Off (PTO)
  • 11 Days of Paid Floating Holidays
Work-Life Balance
  • Flexible Work Schedules including Flex Time and Compressed Work Period
  • Remote Work including Partial or Fully Remote.

Recommended Skills

  • Active Listening
  • Adaptability
  • Administration
  • Agile Methodology
  • Attention To Detail
  • Broadcasting
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