US
0 suggestions are available, use up and down arrow to navigate them
What job do you want?

Unified Communication Tier I Technician job in Washington at Base-2 Solutions, LLC

Create Job Alert.

Get similar jobs sent to your email

List of Jobs and Events

Apply to this job.
Think you're the perfect candidate?
Unified Communication Tier I Technician at Base-2 Solutions, LLC

Unified Communication Tier I Technician

Base-2 Solutions, LLC Washington, DC Full-Time

Required Security Clearance: Top Secret/SCI


City: Washington


State/Territory: District of Columbia


Travel: None


Potential for Teleworking: No


Schedule: Full Time


DoD 8570 IAT Requirement: IAT II (Security+, CySA+, CCNA Security, GICSP, GSEC, SSCP)


DoD 8570 IAM Requirement: None


DoD 8570 IASAE Requirement: None


DoD CSSP Requirement: None

The successful candidate would be joining a 24x7 NOC (Network Operations Center) team that provides multiple services in the realm of UC&C to include Video Teleconferencing (VTC), Voice over IP (VoIP), Instant Messaging (IM), Presence, Audio/Video Streaming with some Public Branch Exchange (PBX) phone support within the enterprise. Responsibilities are based on tiered skill level for resolution supporting customers on all managed DCE/DTE plus scheduled or active Video Teleconferences. Candidate will become familiar with the use of VC Wizard, Cisco Unified Communications Manager (CUCM), Cisco border controllers (CUBE/VCS), Multipoint Control Unit (MCU), Cisco Meeting Server (CMS), Telepresence Management Suite (TMS),Vbrick Rev, Integrated Management Controller (IMC) and various other tools as required.  Job Description 

  • Technical knowledge of VoIP / PBX telephony systems, software, hardware, and Telecommunications standards, Cisco Unified Communications Manager.
  • Technical knowledge of IM systems like Cisco Jabber or Microsoft Teams and Presence Services.
  • Technical knowledge of Audio/Video Streaming to include set top box, Vbrick Rev, and Cisco Integrated Management Controller (IMC).
  • Technical knowledge of VTC equipment such as TMS, CODEC, MCU and CMS.
  • Comprehensive knowledge of network topology; along with networked hardware and software tools listed above.
  • Familiarity with VTC service and support to include scheduling, monitoring, administrative support, and technical assistance to customers.
  • Manage resource availability and conflicts for Video Networks.
  • Possess understanding of dialing protocols to include H.323, E.164 and SIP.
  • Ability to troubleshoot common UC&C issues to include identifying and correcting issues with endpoints, bandwidth saturation, profiles, and misconfigurations.
  • Assist in the development of the training, local guides, Rules of Engagement (ROE) policies and Standard Operating Procedures (SOP) as they pertain to the UC environment.
  • Ensure compliance with network security policies and procedures.
  • Create and report all outage notifications and network related issues according to standard operating procedures.
  • Provides system/equipment/specialized training and technical guidance to lower skill level employees.
  • Assist in responsibilities as tasked.
  • Participate in special projects as required.
Flexibility Requirement NOC is 24x7 shift work; to include weekends and holiday for all employees
  • Day Shift: 6am – 2:30pm
  • Swing Shift: 2pm – 10:30pm
  • Mid Shift: 10:30pm – 6am
Key Competencies
  • Interpersonal Skills
  • Effective Communication skills - verbal and written
  • Listening skills
  • Problem analysis and problem solving
  • Attention to detail and accuracy
  • Customer Service oriented
  • Adaptability
  • Ability to work independently within a Team Concept
  • Ability to multitask in a stressful environment
Certification Preferences
  • Network +
  • ITIL Foundations
  • Agile Foundations
  • CCT Collaboration (CLTECH)
  • CCNP Collaboration (CLFNDU)
  • CCNP Collaboration (CLCOR)
  • CCNP Collaboration (CLACCM) and/or (CLCNF)
Skills and Tasks
  • Develops new concepts and processes.
  • Analyzes root causes and resolves issues.
  • Supports more junior level technicians and specialists in their activities.
  • Can perform all tasks of lower level technicians or specialists.
Leadership Management
  • Works individually, actively participates on integrated teams, and may also lead a task, project or team.
Guidance
  • Requires guidance and direction from more senior level technicians, specialists, and managers only when dealing with new, uncertain situations.
  • Provides guidance to lower level technicians and specialists.
Training and Certifications
  • DoD 8570 compliance or information assurance certification commensurate with technical objectives and services required within the task order.
  • Applicable software or hardware training and certifications commensurate with the technical objectives, services required and IT environment specified within the task order.
Education and Experience
  • High School Diploma + 7 years
  • Associate's Degree + 5 years
  • Bachelor's Degree + 3 years
  • Master's Degree + 1 years
  • PhD + 0 years

Our Pay & Benefits Include Compensation

  • Above Market Pay
  • Up to $10,000 for Referral Bonuses
  • Additional Bonuses for Exceptional Performance and Assisting with Business Development and Company Growth
Health
  • 100% Paid Premiums for Health Insurance. Choose from over 60 gold-level medical plans from Aetna, CareFirst BCBS, Kaiser and UnitedHealthcare. Choose from PPO, EPO, POS, HMO, and HSA-compatible plans with Health Savings Account and Flexible Spending Account Options.
  • 100% Paid Premiums for Dental Insurance
  • 100% Paid Premiums for Vision Insurance
Income Protection
  • 100% Paid Premiums for Short-Term Disability
  • 100% Paid Premiums for Long-Term Disability
  • 100% Paid Premiums for Accidental Death & Dismemberment
  • 100% Paid Premiums for Basic Term Life Insurance
Retirement
  • 8% Company Contribution to 401k with Immediate Vesting of Contributions and Pre-Tax and Roth Options
Leave
  • Up to 25 Days of Flexible Paid Time Off (PTO)
  • 11 Days of Paid Floating Holidays
Work-Life Balance
  • Flexible Work Schedules including Flex Time and Compressed Work Period
  • Remote Work including Partial or Fully Remote.

Recommended Skills

  • Active Listening
  • Adaptability
  • Administration
  • Agile Methodology
  • Attention To Detail
  • Business Development
Apply to this job.
Think you're the perfect candidate?

Help us improve CareerBuilder by providing feedback about this job:

Job ID: 7qYEnQ

CareerBuilder TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.