Required Security Clearance: Top Secret/SCI

City: Washington

State/Territory: District of Columbia

Travel: None

Potential for Teleworking: No

Schedule: Full Time

DoD 8570 IAT Requirement: IAT II (Security+, CySA+, CCNA Security, GICSP, GSEC, SSCP)

DoD 8570 IAM Requirement: None

DoD 8570 IASAE Requirement: None

DoD CSSP Requirement: None

The successful candidate would be joining a 24x7 NOC (Network Operations Center) team that provides multiple services in the realm of UC&C to include video conferencing, telephone, voice mail, desktop sharing, instant messaging, presence, audio-visual streaming, and more. Position level and responsibilities are based on tiered skills allowing for advancement opportunities. Job Description 

• Utilize VC Wizard, Telepresence Management Suite (TMS), Cisco border controllers (CUBE/VCS), Codian / Cisco Meeting Management (CMM) Multipoint Control Units (MCU) and Cisco Meeting Server (CMS) to provide Video Tele-Conference (VTC) services and support to include scheduling, monitoring, administrative support, and technical assistance to customers.
• Manage resource availability and conflicts for Video Networks.
• Maintenance of onsite Private Branch Exchange (PBX) analog telephone system.
• Utilize Cisco Unified Communications Manager (CUCM) to provide digital voice and video calling, voice mail, Instant Message (IM) and Presence.
• Utilize set-top boxes, Vbrick Rev, and Cisco Integrated Management Controller (IMC) to provide live and on-demand digital Audio/Video streaming of high priority alerts, specialized programming, plus television broadcast network.
• Utilize Unified Contact Center Express (UCCX) to provide solution for automatic call distribution for NOC agents.
• Utilize Service Now to prioritize then complete the assigned request and break-fix tickets.
• Have working knowledge of network topology; along with networked hardware and software tools listed above.
• Possess an understanding of dialing protocols to include H.323, E.164, and SIP.
• Troubleshoot common UC&C issues including identifying and correcting issues with endpoints, bandwidth saturation, profiles, and misconfigurations.
• Create and report all outage notifications and network-related issues according to standard operating procedures.
• Assist in the development of the training, local guides, Rules of Engagement (ROE) policies, and Standard Operating Procedures (SOP) as they pertain to the UC environment.
• Ensure compliance with network security policies and procedures.
• Provide system/equipment/specialized training and technical guidance to lower-skill level employees.
• Complete responsibilities as tasked.
• Participate in special projects as required.

Flexibility Requirement NOC is 24x7 shift work; including weekends and holiday for all employees

• Day Shift: 6am – 2:30pm
• Swing Shift: 2pm – 10:30pm
• Mid Shift: 10:30pm – 6am

Key Competencies

• Interpersonal Skills
• Effective Communication skills - verbal and written
• Listening skills
• Problem analysis and problem-solving
• Attention to detail and accuracy
• Customer Service oriented
• Adaptability
• Ability to work independently within a Team Concept
• Ability to multitask in a stressful environment

Certification Requirement

• IAT II (Security+ CE)

Certification Preferences

• Network +
• ITIL Foundations
• Agile Foundations
• CCT Collaboration (CLTECH)
• CCNP Collaboration (CLFNDU)
• CCNP Collaboration (CLCOR)
• CCNP Collaboration (CLACCM) and/or (CLCNF)

Skills and Tasks

• Develops new concepts and processes.
• Analyzes root causes and resolves issues.
• Supports more junior level technicians and specialists in their activities.
• Can perform all tasks of lower level technicians or specialists.

Leadership Management

• Works individually, actively participates on integrated teams, and may also lead a task, project or team.

Guidance

• Requires guidance and direction from more senior level technicians, specialists, and managers only when dealing with new, uncertain situations.
• Provides guidance to lower level technicians and specialists.

Training and Certifications

• DoD 8570 compliance or information assurance certification commensurate with technical objectives and services required within the task order.
• Applicable software or hardware training and certifications commensurate with the technical objectives, services required and IT environment specified within the task order.

Education and Experience

• High School Diploma + 7 years
• Associate's Degree + 5 years
• Bachelor's Degree + 3 years
• Master's Degree + 1 years
• PhD + 0 years

Our Pay & Benefits Include Compensation

• Above Market Pay
• Up to $10,000 for Referral Bonuses
• Additional Bonuses for Exceptional Performance and Assisting with Business Development and Company Growth

Health

• 100% Paid Premiums for Health Insurance. Choose from over 60 gold-level medical plans from Aetna, CareFirst BCBS, Kaiser and UnitedHealthcare. Choose from PPO, EPO, POS, HMO, and HSA-compatible plans with Health Savings Account and Flexible Spending Account Options.
• 100% Paid Premiums for Dental Insurance
• 100% Paid Premiums for Vision Insurance

Income Protection

• 100% Paid Premiums for Short-Term Disability
• 100% Paid Premiums for Long-Term Disability
• 100% Paid Premiums for Accidental Death & Dismemberment
• 100% Paid Premiums for Basic Term Life Insurance

Retirement

• 8% Company Contribution to 401k with Immediate Vesting of Contributions and Pre-Tax and Roth Options

Leave

• Up to 25 Days of Flexible Paid Time Off (PTO)
• 11 Days of Paid Floating Holidays

Work-Life Balance

• Flexible Work Schedules including Flex Time and Compressed Work Period
• Remote Work including Partial or Fully Remote.