The Jr Loan Officer has an opportunity to collaborate with a Sales Manager and Sr Loan Officer to learn the origination process and the mortgage sales industry. The Jr Loan Officer will work on a variety of Mortgage and Home Equity origination related activities. Responsibilities may include, but not be limited to: Supporting Sr. Loan Officers in completing consumer applications, explaining terms, generating loan estimates, reviewing disclosures, obtaining Intent to Proceed, and collecting upfront fees; Completing prequalification approval process and generating letters for customers and realtors. Nurturing prequalified customers through their home shopping process and returning to a Sr. Loan Officer when the customer has obtained a contract. Conduct outbound telemarketing on high value servicing retention and new customer acquisition campaigns. Take overflow call volume from the inbound call queue when the sales teams are under capacity constraints.
Customer Relations/Customer Service: Provide status updates and assist processing with the collection of any trailing borrow documentation needed to complete loan processing and closing. Maintain a high level of customer service for both external and internal customers and operational partners.
Sales/Business Development: Originate mortgage prequalifications, mortgage loans, and HELOCS that meet Flagstar bank credit and underwriting requirements. Perform all origination tasks in accordance with industry and regulatory guidelines and requirements. Achieve sales goals by developing a one-of-a-kind customer experience. Refer clients to other Flagstar business partners so that they may explore obtaining additional financial products and services that Flagstar offers (i.e. retail banking products, investments, commercial services.)
Training & Professional Development: Working with your sales manager and Sr. Loan Officer mentor, will continue to learn the origination process from start to finish. Will continue to stay up to date on Flagstar internal processes, procedures and external regulatory and compliance policies and standards linked to their job as a mortgage originator.Attend Flagstar required production meetings. Attend/complete all Flagstar and industry required training. Actively participate in opportunities to expand knowledge, influencing and interpersonal skills to graduate to a Sr. Loan Officer.
HS Diploma, GED or Foreign Equivalent
It is not required to have any mortgage loan origination experience
Upon successful hiring, must meet and comply with all requirements set forth in the SAFE Act, including but not limited to successful completion of the required background checks and obtaining a unique identified for the NMLS
Ideal candidate would have some business/professional experience.
Sales experience is preferred but not required.
SKILLS: (List any specific skills and demonstrated abilities required at a minimum level to perform the job.)
Ability to learn conventional and /or government guidelines
Ability to learn and understand processing, underwriting and or closing procedures
Ability to analyze and comprehend complex financial data and provide financial alternatives
Ability to communicate clearly and effectively, both verbally and in writing, across a variety of audiences
Solid time management skills and the ability to organize, prioritize and perform multiple tasks simultaneously
Professional and effective interpersonal skills
Strong computer skills including MS applications and previous experience utilizing laptop technology for communication purposes including accessing credit and loan status information
Proven customer service skills and the ability to resolve problems and prevent customer dissatisfaction.
Desire and willingness to call on prospects and existing clients for sales opportunities
Demonstrated ability to maintain confidentiality using tact and diplomacy
Maintain professional dress attire and demeanor
Adhere to all REGULATORY AND COMPLIANCE issues linked to the job and the team and understand how these issues help the bank achieve the vision of remaining an independent bank.
Staff member is expected to consistently adhere to regulatory and compliance policies and standards linked to their job as listed. Staff member will not repeatedly act in a manner signifying intentional or willful noncompliance, nor exhibit gross negligence or a general disregard for compliance and regulatory standards. Staff member must ensure compliance with applicable federal, state and local laws and regulations. Staff member must complete all required compliance training on a timely basis. Staff member will maintain knowledge of and adhere to Flagstar’s internal compliance policies and procedures. Staff member must take responsibility to keep up to date with changing regulations and policies.
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