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Customer Service Manager

Express Employment Professionals – Livonia/Farmington Hills Farmington Hills, MI Full-Time
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Express Employment Professionals is looking for a qualified Call Center Manager for our rapidly growing client in Bingham Farms, MI!

This is a full time, Monday thru Friday remote work environment while shelter in place guidelines are in effect.

Health, dental and vision insurance available immediately.  Compensation based on experience.

Call Center Manager Duties:                                                                                                                     

  • Hiring, training, coaching, and leading call center representative as they provide support for customers
  • Monitor and oversee all employees during scheduled shifts
  • Ensuring staff members are achieving desired service levels and taking corrective action, as needed
  • Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction 
  • Taking on other tasks or projects to support employees, other managers, and call center operations. 

Call Center Manager Qualifications:

  • 5+ Years of management experience in call center environment
  • Ability to multitask and remain calm under pressure, especially during peak hours or intense situations
  • Strong coaching and leadership skills, ability to motivate employees. 
  • Experience in financial settings, such as student loan offices, commercial banks, or mortgage/insurance companies 
  • Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolutions skills 

Qualified candidates can reply to this posting with an updated resume. Our client is looking to interview, hire and start training immediately!

 

Recommended skills

Reports
Loans
Multitasking
Recruitment
Verbal Communication
Written Communication
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Job ID: 13215881

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