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Company Contact Info
- Jersey City, NJ
- Atrium Staffing
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Customer Service Representative
Atrium Staffing • Jersey City, NJ
Posted 11 days ago
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Our client is a printing company who recently opened a new location here in NJ. They specialize in helping small and medium businesses around the country and are looking for individuals eager and ambitious to start a new career. They hold themselves to a high standard and are seeking Customer Service Representatives who can provide 5 star service at all times.
Salary/Hourly Rate: $11 - $13/hr (raise every 6 months)
Position Overview: The Customer Service Representative position is full-time, 9 am - 5 pm, Mon - Fri and requires someone with experience in customer service. The client is open to recent grads, retail associates and anyone passionate about providing top level customer care support. The lucky candidate with the right background has to be open to starting as soon as possible.
Responsibilities of the Customer Service Representative:
- Ability to handle over 50+ calls daily both inbound and outbound
- Ability to identify customer needs to achieve satisfaction
- Act as a liaison, providing product/service information and resolve emerging problems on any customer account with accuracy and efficiency
- Experience with building trust with customer accounts through open and interactive communication
- Assist with placement of orders, refunds or exchanges and knowledgeable of new and existing promotional matters
- Qualifications for the Customer Service Representative:
- Strong phone contact handling skills and active listening
- Ability to multi task, prioritize and manage time effectively
- Transportation necessary
- High School Diploma Required
Benefits: Eligible for Atrium Care Package