We have a wonderful Customer Service Representative role available with a fantastic company locally owned and based in Lincoln, NE. You will provide a high level of personalized service to achieve and exceed standards including building and maintaining sustainable relationships with our clients customers. If this is a role for you please feel free to apply!
being available and engaged during assigned work hours to ensure the highest level of customer satisfaction;
meeting and exceeding established qualitative standards;
identifying customers’ needs, clarifying information, researching every issue and provide solutions, status and/or alternatives;
working with difficult customers to resolve issues; and
maintaining a high level of engagement, positive attitude and professional appearance at all times.
meeting and exceeding established individual and department quantitative standards;
providing comprehensive records on all interactions as information is received;
taking advantage of up-selling opportunities whenever they arise;
understanding policy coverage; and
having a strong knowledge of company products, processes and procedures.
assisting as needed within the customer connections department;
assisting with process improvement planning and implementation;
assisting with and participating in team functions and events for the customer connections department;
assisting in special projects and other related duties as requested; and
serving as a member of various committees and implementation teams.
Four to six years of customer support experience.
Associate degree in business or related field or equivalent
Strong verbal and written communication skills.
Strong listening skills.
Familiarity with ACD telephone systems and practices preferred.
Customer focus and adaptability to different personality types.
Ability to set and manipulate priorities and manage time effectively.
Word processing and spreadsheet software proficiency required.
Talent required in values, work intensity, achiever, positivity, resourcefulness, command, persuasion, relationship-extension, and exactness.
Robert Half Finance & Accounting matches skilled professionals with remote or on-site jobs in accounting, bookkeeping, finance, audit, taxation and more on a full-time basis. Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.
When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was No. 1 on Forbes’ annual ranking of America’s Best Professional Recruiting Firms.
Questions? Call your local office at
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