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Service Manager

Nesco Resource Houston Full-Time
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Service Manager
Responsible for assigned dealerships within a geographic service territory. This job entails all aspects of technical, service parts, and administrative service related duties to support the dealerships. Field service manager works closely with and under the direct supervision of Sr. Manager Service Support to accomplish specified monthly, quarterly, and annual objectives.

Technical


  • Provide technical support to the dealerships in assigned territory

  • Ensure dealerships have adequate resources and facility to properly repair machinery and maintain customer satisfaction

  • Conduct training to ensure dealerships are properly trained to work on machinery and maintain appropriate skill level

  • Work with dealer service team to continue development of the service management development and certification program.


Service Parts


  • Works with assigned dealerships to promote the use of OEM service parts usage

  • Increase dealership parts revenue with parts marketing programs

  • Provide parts technical related assistance to dealerships and company personnel when requested or required


General Duties


  • Develop service marketing programs for dealerships to increase service parts profitability

  • Assist dealership with improving absorption rates

  • Works with the other members of the field sales area to achieve assigned objectives and meet commitments on monthly, quarterly, and annual basis

  • Works with dealerships to maintain customer satisfaction using all available resources to ensure brand loyalty


Requirements


  • Minimum 5+ years of experience in the construction, industrial or agricultural equipment industry

  • Bachelor's degree or equivalent combination of education and experience in a vehicular or Ag related technical course of study

  • Ability to communicate effectively to develop written reports and to provide instructions and guidance to corporate and dealer service support personnel.

  • Skilled in the resolution of technical problems, including but not limited to mechanical, electrical, electronic, and hydraulic issues on tractors, utility vehicles and implements

  • Intermediate to advanced knowledge of Microsoft Office Applications

  • Ability to drive and travel up to 90% of the time

  • Valid driver's license with clean driving record

  • Knowledge of dealership operations

  • Ability to read and understand blueprints, technical manuals, parts manuals, etc.


Nesco Resource is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.
 

Skills required

Tires
Automotive Service Excellence
Exhaust Systems
Cooling Systems
Ignition Systems
Batteries

Location

About the company

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$62K
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Job ID: 19-21587

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Nesco Resource is one of the leading national staffing and employment agencies offering services in temporary staffing, direct hire, and host of other staffing and recruiting solutions. Through its branch office network, Nesco Resource offers clients and employees services ranging from Temporary Staffing, Permanent Placement, Recruitment Process Outsourcing, Onsite Management Services and more. Nesco Resource is an employment agency with dedicated offices supporting Engineering & IT, Clerical & Light Industrial, and Accounting & Finance specialties. Whether you're one of the thousands of people we've helped find a job or a company that we've helped find talent, we're working every day for you to match top talent with great opportunities.

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