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Customer Account Advisor

Aston Carter • Tigard, OR

Posted 2 months ago

Job Snapshot

Full-Time
$15.00/Hour
100% medical, dental and vision; 401(k), PTO, etc
Consumer Products
Customer Service

Job Description

$15 DIRECT PLACEMENT CALL CENTER POSITION WITH OPPORTUNITY FOR GROWTH AND 100% COMPANY PAID MEDICAL/DENTAL/VISION. Call my direct line if this sounds like something that would interest you: 503-403-1972 or email at

Customer Service position in a contact center environment.
50 calls/day (5.25 CPH), primarily inbound calls (set up on an auto-dialer).
Calls are scripted but flexible.
Each employee utilizes one computer screen and Consumer Cellular's proprietary software program.
They assist customers in setting up accounts, cancelling accounts, phone trouble shooting, sharing promotional opportunities, etc.

Essential Duties and Responsibilities include the following. Other duties may be assigned.Talks with customers by phone and receives orders for installation, turn on, discontinuance, or change in service. Provide service courteously, accurately, and efficiently.
Work sitting at a desk at least 95% of daily staffed time, not including scheduled breaks using a computer and talking on the phone to customers.
Solicits sale of new or additional services.
Research complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation. Ensures customer retention and satisfaction.
Knowledge of commonly used concepts, practices, and procedures within the cellular industry.
Understanding and following of products, services, billing procedures, and sales procedures.
Comply with minimum performance standards including calls per hour, call monitoring scores, occupancy, and attendance.
Making occasional outbound calls for customer service purposes.
Responding to customer correspondence and updating customer personal information.
Ensure customer information stays private, secure, and confidential.




About Aston Carter:

Aston Carter is a distinguished global provider of recruitment and staffing services to companies requiring highly specialized business professionals. As a Best of Staffing® Client and Talent leader, Aston Carter has an unrivaled commitment to delivering first class service to clients and business professionals across a variety of disciplines, including Accounting and Finance as well as Governance, Risk and Compliance. With more than 60 offices across Europe, Asia Pacific and North America, Aston Carter provides local, regional and global expertise to drive value and meet our customers' unique needs. Aston Carter is a division of Aerotek. Aerotek is an operating company of Allegis Group, a global talent solutions provider.

Job ID: 6775856
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