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Customer Solution Specialist at Midwest Industrial Rubber Inc

Customer Solution Specialist

Midwest Industrial Rubber Inc Carol Stream, IL (Onsite) Full-Time
Do you want to gain incredible experience with a growing company in an amazing industry? Our products are all around you, everywhere you go - conveyor and power transmission belts!

Apply your skills in a company that helps bring packages to your doorstep, food to your table, keep you healthy on a treadmill, facilitate automation and so much more! Our organization is highly focused on customers, employees, entrepreneurship, agility, and responsibility. Our values and continuous improvement culture build the foundation of strong and sustainable businesses appreciated by our employees and customers around the world. Together, we work to support the community in which we live and work.

For our Jason Industrial and AMMEGA Customer Service Team, we are currently looking for a Customer Service Representative, Tier I. Full benefits on day 1 + 401(k) after a month.

As a Customer Service Representative, Tier I, you will be responsible for managing accounts through reactive and proactive telephone contact and email to maintain and grow sales as well as provide technical support to customers. Perform, execute, and coordinate all work including technical matters related to customer service activities. You will report to the Customer Service Manager, Tier I. In this role, you will be based in Carol Stream, IL or West Caldwell, NJ, USA. Our colleagues like one another, so this is an in-person, in-office role.

A day in the life of Customer Service Representative, Tier I can look like

* Service customers' requests for quotes and orders received through multiple channels of communication.
* Convert quotes to orders.
* Consult with sales on commercial and technical issues as required.
* Assist customers with accurate transactions and Industry specific product information.
* Provide conveyor recommendations and technical assistance for conveyor belting solutions.
* Utilize telephone sales and support skills to create interest and offer value-added products and services to customers.
* Build and expand customer relationships and help ensure replacement and increased business.
* Meet or exceed department KPI requirements.
* Handle RGA's credits and complaints as needed
* Other projects and duties as assigned

We are looking for you to offer the following

* Bachelor's Degree or Associate Degree in a job related major
* 2-5 years of previous business to business customer service experience
* Experience with CRM, MRP/ERP System, order management
* Communication skills, written and verbal
* Learning agility
* Drive for results deadline driven
* Dealing with ambiguity
* Ability to build relationships through collaboration
* Positive team spirit
* Entrepreneurial and customer focus
* Ability to deliver what is promised

What we offer you

* The benefits of working at AMMEGA go beyond the daily work. You will join a world class team and have the opportunity to grow through internal advancement, on-the job training, educational support, and access to a global network.
* Safety-first work environment where we care for one another and value respect.
* We work with our teams on ensuring we are investing in creating a positive working environment for our employees, leaders, and colleagues. We take pride in asking and receiving feedback to continue to enhance how we show up for our internal and external customers.

Other benefits include things like

* Medical, dental, vision
* 401(k) program with company match and competitive vesting schedule
* Medical concierge service intended to reduce medical costs, time, stress
* Company-paid Employee Assistance Program (to support mental health, elderly care, and more)
* Discount program for enjoying life outside of work
* Paid time off and paid holidays.

AMMEGA is an Equal Opportunity Employer. Employment decisions are made without regard to age, race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status or other characteristics protected by law.


Megadyne and Jason Industrial are the member of AMMEGA Group - a global company located in 40 countries.

We value our employees, customers, entrepreneurship, and we act in an agile and responsible way. Our mission and continuous improvement culture is the foundation for a strong and sustainable businesses appreciated by our customers. The Ammega Group's businesses provide advanced and high-quality belting solutions for 20 different industries including global logistics, food production, fitness equipment, household appliances and energy production.


We belong to a global network of over 6000 employees of Ammega Group. Our employees, being a part of a high-performance organization, develop their careers in a global environment, participate in diverse teams and take advantage of our worldwide expertise in conveyor belting, power transmission, fluid power and business services. AMMEGA's sustainable business approach ensures our teams operate within a safe and stable work environment, with high respect for their professional development and well-being.

Recommended Skills

  • Agility
  • Business To Business
  • Communication
  • Customer Relationship Management
  • Customer Service
  • Dealing With Ambiguity
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