Menu Clerk job in Olney at Medstar

The primary function of the Menu Clerk is to take patient menu orders using the computerized HealthTouch system, while delivering excellence in hospitality and customer services.
Education

• High School Diploma or GED Preferred
Experience
• 1-2 years Experience in nutrition services Required
Knowledge, Skills, and Abilities
• Ability to read, write, speak, and comprehend English.
• Ability to follow basic written and oral instructions.
• Ability to count and perform basic arithmetic.
• Basic computer skills
• Appropriate telephone etiquette
• Basic understanding of therapeutic diets and general disease states.
• Must be personable in person and on the telephone.
• Technical Service: Performs diet office tasks in response to patients' orders, menu options and dietary allowances. Takes patient meal orders according to prescribed diets and patient requests. Works collaboratively with trayline and production staff to ensure special patients' needs are met. Makes appropriate modification to diets. If necessary, consults with dieticians to ensure requests match dietary restrictions. Substitutions are appropriate and communicated to management. Prepares nourishment bag tickets. Prepares tube feeding orders for proper delivery to patients. Maintains diet office in a neat and orderly fashion. Keeps all computer, printer and telephone equipment clean and maintained after use.
• Customer Service: Consistently displays professionalism in dealings with patients and families, staff, and physicians. Promptly answers customer, staff requests pleasantly and appropriately. Approaches, greets and offers assistance to patients, family members, physicians and others who may need help. Pitches in to cover shortages within department. Takes initiative to solve problems and recommends improvements of hospital procedures and intra or interdepartmental processes.
• Development: Participates with supervisors in identifying learning needs. When learning needs are identified, participates in training and development activities. Attends hospital sponsored training programs as required by the department. Meets all mandatory obligations.
• Organizational knowledge: Works effectively within and between departments. Participates in departmental projects. Participates in interdepartmental activities when asked. Demonstrates a constructive approach during all interactions with staff, supervisors, and managers both inside and outside the unit.
• Department/Unit Specific Functions and Duties.Conducts Quality Assurance (QA) measures (meal rounds, Patient Satisfaction surveys) as scheduled.