Job Description

Lehigh Technical is seeking a Helpdesk Tier II Technician in either the Reading, Bethlehem, or
Bala Cynwyd, PA area.
This is a 6 month contract that has the possibility of converting to Direct Hire.

Scope:


Important Skills:

• MS certification(s) are required


• Experience supporting O365 migrations


• Strong communication skills as they will be supporting end users


• L1/L2 support


• Need to have ability to want to learn and take on projects

• Windows Server Network Administration (2012,2016)


• Active Directory- Installation, Setup, Configuration, Troubleshooting Exchange Server 2010/2016/365 - Installation, Setup, Configuration, Troubleshooting


• Domain Controller/Local Routing Functionality - Installation, Setup, Configuration


• llS Administration: Website service troubleshooting, and planning


• TCP/IP Protocol - Subnetting, Configuration, Troubleshooting


• Server Hardware and Software - Installation, Setup, Configuration, Troubleshooting


• Problem Resolution and analysis


• Planning, migration, deployment, and customization


• Desktop/User Support

Years of Experience: 3-5 years

Further Description:

Job Summary
Level II support are responsible for the installation, and support of client business software, desktop hardware systems and Information Technology (IT) services offered. Products include Microsoft technologies and software, including Microsoft Server/Office, and network support services.


DUTIES AND RESPONSIBILITIES:

• Installation of hardware and software products at customer locations


• Providing customer technical support for hardware and software products (incoming phone calls, email questions/requests, and on-site support)


• Testing new product releases to identify and correct problems prior to release


• Installation of software upgrades, releases and updates to existing customers


• Assisting in the specification, preparation and presentation of proposals, as required


• Tracking and recording personal billable and non-billable work on a timely basis, thoroughly and accurately


• Obtaining and maintaining required technical certifications which may require time for study and preparation


• Assisting in the administration for in-house systems and services

QUALIFICATIONS:


Education: BS degree in Information Technology or career relevant technical certifications required


Experience:
5 years working in a related position within the IT support field
Microsoft Certified Professional MCSE, MCSA
Additional Certifications preferred not required CCNA, Citrix, Net +
Backup and Remote monitoring tool experience is necessary




Skills:
Technical Skills

• Windows Server Network Administration (2012,2016)


• Active Directory- Installation, Setup, Configuration, Troubleshooting o Exchange Server 2010/2016/365 - Installation, Setup, Configuration, Troubleshooting


• Domain Controller/ Local Routing Functionality - Installation, Setup, Configuration, Troubleshooting


• llS Administration: Website service troubleshooting, and planning


• TCP/IP Protocol - Subnetting, Configuration, Troubleshooting


• Server Hardware and Software - Installation, Setup, Configuration, Troubleshooting


• Problem Resolution and analysis


• Remote and OnSite Customer Network Support


• Planning, migration, deployment, and customization


• Desktop/User Support


• Software Installation and Configuration


• Backup Software experience


• Microsoft Office Professional Suite Products including Visio and Outlook


• Test Engineering - testing hardware and software expertise


• Testing on all Windows Operating Systems


• Familiarity with Windows installation procedures, file locations, registry properties


• Network management and support- some knowledge of routers, wireless services, and phone systems/PBX

Business/Professional Skills

• Strong Client-facing and communication skills written and verbal


• Customer Service Orientation


• Professional appearance and presentation


• Valid driver's license


• Effectively and efficiently carry out written and verbal job-related instructions, with or without supervision


• Exercise sound judgment when evaluating situations, when offering positive suggestions, and when making decisions,


• Respond to inquiries and/or complaints in a timely and professional manner


• Work effectively and harmoniously in a culturally and ethnically diverse work force


• Work in coordination with others


• Work under pressure typically associated with this type of position

Work Environment: Office - help desk setting, primarily working via phone and email with some in-person interaction at client location, moderate noise level with frequent client communication




Nesco Resource is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.