Great opportunity to work in a state of the art call center environment! Our client is big on customer care so your personality and willingness to assist is going to be key in this role. This is a contract to hire position with full time hours.
The Call Center Representative is the liaison between our client and their current and potential customers. The ideal candidate will be able to accept ownership for effectively solving URL blocked - click to apply, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Handle large amounts of inbound calls in a timely manner
Follow call center “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions
Seize opportunities to upsell products when they arise
Utilize the call center database to keep records of all customer interactions
High school diploma
Previous experience in a customer support role
Strong phone and verbal communication skills along with active listening
Familiarity with CRM systems and practices preferred
Customer focus and adaptability to different personality types
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Job ID: 19-00545
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