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- Boca Raton, FL 33427
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Customer Service Representative II
Kforce Finance and Accounting • Boca Raton, FL
Posted 1 month ago
RESPONSIBILITIES:Kforce has a client that is seeking a Customer Service Representative II in Boca Raton, Florida (FL). Responsibilities:
- Interact with customers to document prospect customer information in response to inquiries about products and services and to document information for lead routing
- Determining the client's need and completing a form so a Sales representative may follow up on the inquiry
- Calls will be primarily inbound, but may involve transferring customer to a different department
- Exercises moderate independent judgment with direction from supervisor
- Inbound call answering and call handling of prospective customers
- Keep records of customer interactions and transactions, recording details of inquiries, and comments
- Determine nature of customer inquiry, if not sales related, transfer to appropriate department for handling of question of query
- High School diploma or GED / equivalent and customer service or call center experience; Skills, include accurate documentation and excellent interpersonal and communication skills
- 2-4 years customer service related experience required
- Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills (Required)
- Excellent data entry skills
- Ability to work independently and manage one's time (Required)
- Ability to accurately document and record customer/client information (Required)
- Previous experience with computer applications, such as Microsoft Word and Microsoft Outlook (Required)