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Airport Curbside Customer Service Rep

Transdev On Demand Phoenix Full-Time
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Overview

Transdev is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit, shuttle, sedan and taxi services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe and sustainable mobility solutions. Our mission is to improve public transportation, to enhance quality of life and combat global warming.

To sell tickets to passengers exiting the terminals. Facilitate the passengers onto the correct SuperShuttle to their destinations.

Responsibilities

  • Meet and greet the customers in a professional and friendly manner.
  • Inquire of each customer his or her destination and inform the customer of the rate and the approximate wait time.
  • Ensure guests are boarded onto the proper van.
  • Use tools provided to find confirmation numbers, cross streets, zip codes and quote fares.
  • Transmit guest information to Dispatch
  • Organize the passengers into lines based upon their destination.
  • Maintain a calm and controlled environment for our guests.
  • Other duties as required.

Qualifications

Education, Licensing, and Certifications Required :

High School diploma or GED Equivalent _._

Experience :

1 or more years of customer service or sales experience.

Skills and Knowledge Required:

Complete knowledge of Company recognized street abbreviations _._

Ability to work all curbs with heavy amounts of incoming business.

Skills and Knowledge Preferred:

Prior experience working outdoors

Pre-Employment Requirements:

Drug testing and background check

Physical Requirements:

An ability to stand for 8-10 hours

Must be able to lift uo to 50 pounds

An ability to work and handle outdoor elements, i.e... rain and extreme heat.

We are a 24/7 operation, that works weekend and Holidays.

For more information please visit our website at www.transdevna.com/careers

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm

Drug free workplace

If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check

Requisition ID 2019-10816

Position Category Customer Service/Call Center/Dispatch/Reservationist/Scheduler

Internal Code \#TOD

Internal Reference TOD

Internal Code 3 Ind2

Company/Division Transdev on Demand (TOD)

 

Recommended skills

Customer Service
Sales
Drug Testing
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Job ID: 2019-10816

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Transdev North America is the largest private sector operator of multiple modes of transit in North America, providing bus, rail, paratransit, shuttle, sedan and taxi services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe and sustainable mobility solutions. Our mission is to improve public transportation, to enhance quality of life and combat global warming. www.transdevna.com/careers

The On-Demand division of Transdev North America manages those businesses that respond directly to consumer requests for transportation.

This division includes our SuperShuttleExecuCar (private sedan service) and Taxi businesses, which earn revenue directly from consumer/retail payments. It also includes several specialty businesses, such as Compass Transportation in San Francisco, which provides commuter shuttles and tour bus services, and Golden Touch Transportation, which provides many specialized transportation services in the New York area, including airline crew transfers.

Despite some important inherent differences between our demand-response business and Transdev’s Transit and Rail divisions, our On-Demand division shares a common philosophical foundation with Transdev’s public transit businesses. The goal of Transdev North America as a whole is always to provide safe and sustainable mobility solutions to our customers. We care deeply about improving the mobility of our passengers and their quality of life. We take very seriously our passengers’ safety, and their need for on-time, courteous, reliable and professional service. We are committed to providing superior performance to our clients, and bringing them innovative solutions from around the world. We value our employees, independent contractors and franchise owner drivers, and partner with them to provide quality service to our passengers. And we are taking many steps to be more environmentally sensitive—in our operations and with our vehicles and fuels.


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