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Senior Solution Architect, Revenue Cloud at Salesforce.com, Inc

Senior Solution Architect, Revenue Cloud

Salesforce.com, Inc Raleigh, NC Full-Time
_To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts._

**Job Category**

Customer Success Group

**Job Details**

The Revenue Cloud (formally Salesforce CPQ + Billing) Senior Solution Architect, Revenue Cloud is a demonstrated thought leader in technical and/or functional aspects of customer and partner engagements that lead to the successful delivery of Revenue Cloud Projects.Â

The Senior Solution Architect, Revenue Cloud plays the critical role for setting customers up for success by prescriptively helping to shape and then lead the project teams within the Revenue Cloud space. This role also provides the Professional Services team with subject matter expertise related to the proposed solution and client needs in order to ensure successful project delivery. This includes, helping to identify and proactively manage risk areas, and commit to seeing issues through to complete resolution as it relates to Revenue Cloud implementations.  Will have the ability to configure and drive solutions, while mentoring the project team to meet the customer's business and technical requirements.Â

This role will include helping to align on the development of client-specific implementation proposals, SOWs, staffing plans, engaging with SMEs across the organization to gain consensus on an acceptable proposal, best practices within the Revenue Cloud community, development of shared assets and strategic alignment on global initiatives.

**Responsibilities**

+ When engaged on customer initiatives, assist with team leadership and help/exceed goals and metrics while providing insight to Revenue Cloud best practices

+ Mentorship:Â Ability to encourage and share knowledge and experience members of the team to enable and help scale

+ 50% billable on services engagements

+ Deliver high client satisfaction (CSAT) by ensuring value is realized through each engagement

+ Positively impact internal and external initiatives across Services, Support, Enablement, Alliances and TMP

+ Align closely with Account and Services Sales teams and partner in pre-sales activities such as scoping, engagement plan development and project staffing

+ Manage multiple strategic clients simultaneously

+ Inspire people to do the best work of their careers, being a multiplier, amplifying the knowledge and capability of the people around you while continuing to provide an inclusive workplace as one of Best Places to Work.

+ Recognized as a valuable and trusted advisor by our customers and other members of Salesforce Revenue Cloud community and continue to build a reputation for excellence in professional services

+ Collaborate with the Go-to-Market Team to drive continued growth of services

+ Demonstrated ability to influence a group audience, facilitate solutioning and lead discussions such as implementation methodology, Road mapping, Enterprise Transformation strategy, and executive-level requirement gathering sessions

+ Maintain the relationships across the project team and act as an escalation point within the implementation, as it relates to Revenue Cloud in a billable capacity, ensuring tight stakeholder alignment, offering proactive and prescriptive advice resulting in outstanding Customer Success.

**Preferred Qualifications and Skills:**

+ Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

+ Relevant Salesforce Revenue Cloud platform experience (exposure to Salesforce Billing a plus)

+ Relevant Salesforce certifications

+ Ability to work independently and be a self-starter.

+ Specializes in gathering and analyzing information related to quote to cash and designing comprehensive solutions that are flexible and adaptable the client's needs

+ Excellent analytical & problem solving skills

**Leadership Qualities:**

+ PASSION: Passionate about Customer Success

+ BEGINNERS MIND: Always learning; approaches each interaction with open mind; great listener and hands-on

+ LEADERSHIP: Self-aware and strategic thinker; proficient at building strong relationships

+ COMMUNICATOR: Speaks and writes with clarity, brevity, and purpose; explains area of expertise clearly and confidently to others; influences and engages C-Level with authority and confidence

+ STORYTELLER: Confidently and effectively facilitates and presents; ably defends point-of-view; keeps audiences engaged and delivers a clear and memorable message

+ TEAM PLAYER: Proficient at collaboration and working with members of a team

+ URGENCY: Ability to move fast and drive business value and results

+ TRUST: Trusts the company's core values; shows integrity, transparency, and reliability

+ ADAPTABLE: Excels in high levels of uncertainty and change

+ COMMUNITY CHAMPION: Leads internal initiatives; actively contributes to the Community's knowledge and resource base*LI-Y _For Colorado-based roles: Minimum annual salary of_ _$130,700. You may also be entitled to receive_ _bonus, restricted stock units, and benefits._ For additional information check out theColorado Equal Pay for Equal Work Guide.

**Accommodations**

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form ([ Link removed ] - Click here to apply to Senior Solution Architect, Revenue Cloud .

**Posting Statement**

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com ([ Link removed ] - Click here to apply to Senior Solution Architect, Revenue Cloud or Salesforce.org .

Salesforce welcomes all.

**Accommodations**

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form ([ Link removed ] - Click here to apply to Senior Solution Architect, Revenue Cloud .

**Posting Statement**

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce, Inc ([ Link removed ] - Click here to apply to Senior Solution Architect, Revenue Cloud . and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce, Inc ([ Link removed ] - Click here to apply to Senior Solution Architect, Revenue Cloud . and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce, Inc ([ Link removed ] - Click here to apply to Senior Solution Architect, Revenue Cloud . and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce, Inc ([ Link removed ] - Click here to apply to Senior Solution Architect, Revenue Cloud . or Salesforce.org .

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

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