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Roadside Assistance Supervisor - 2nd Shift

AAA Club Alliance Cincinnati Full-Time
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AAA is seeking an ambitious individual to join our Roadside Assistance Team as a Fleet Supervisor. This individual will be responsible for managing day-to-day operations at our Fleet Office and working directly with drivers and other supervisors to make sure we've got our members covered. We're looking for a team-oriented individual with strong customer service and coaching experience.

The primary duties of the Roadside Assistance Club Fleet Supervisor are:

• Assist RA Club Fleet Management with the effective operation of AAA Mid-Atlantic Club Fleet location(s), providing leadership to the RA Club Fleet drivers, dispatch and administrative staff, ensure staffing levels and sales goals are met or exceeded.

• Responsible for investigating and resolving claims including, but not limited to, service delays, operator demeanor, service charges, mechanical repairs and vehicle damage from AAA Members and customers, ensuring all such issues are handled promptly in accordance with corporate and AAA standards. 

• Deliver extraordinary customer service to AAA members, RAP customers, and other AAA Mid-Atlantic customers.  Utilizing the RA Call Receiving and Dispatching system, monitor facility performance and service goals. Supervise assigned Club Fleet Associates and operation efficiently to ensure that productivity measurements for revenue, sales and contractor expense savings off-sets expense bottom line of profit and loss statements.

• Supervise driver activities, provide coaching and training; maintain time records and staff schedules.  Coordinate with RA Dispatch and Training to ensure day to day business decisions are in line with division objectives. Ensure that vehicles assigned to fleet are maintained in safe operating condition and that operating systems function as designed by the manufacturer and that routine maintenance schedules are adhered to and maintained.


Minimum Qualifications:

• Associate's degree with major course work in business, organizational management or related field or equivalent.

• Five  (5) years’ work experience in an automotive or dispatch environment or five (5) years of experience in  a fast paced, high volume customer service or sales role or the combination of automotive/mechanical and customer service/sales experience.

• Proficient in the use of Microsoft Office and business line technologies including MS Word, Excel, & Roadside Assistance call receiving and dispatching systems.

• Satisfactory completion of nationally recognized towing certification program such as the International Institute of Towing and Recovery (IITR) and Battery, Battery Warranty, Battery Sales and On-the-Go training classes in accordance with timelines established by AAA Mid-Atlantic and AAA National Quality Standard 2. 

• Must possess and maintain a valid State Driver s License, supplemented by a satisfactory driving record and ability to operate passenger vehicles and trucks with automatic and manual transmissions.

• Ability to work in inclement weather, warehouse environments, and work with corrosive chemicals.

To the qualified candidate, we offer:

  • A competitive salary, depending on experience
  • Monthly bonus potential based on team performance
  • Paid Time Off
  • 6 Paid Holidays
  • 401(k) plan with employer match up to 7%
  • Medical, Dental and Vision Coverage
  • FREE Life Insurance
  • FREE AAA Membership (your choice of a Classic, Plus or Premium)
  • Tuition Reimbursement
  • Paid Training
  • Uniforms, boots, and basic tools provided at no cost to you

Fleet Supervisor, Dispatch Supervisor, Automotive Supervisor, Fleet Lead, Team Lead, Shop Foreman, Dispatch Lead, Parts Manager, Automotive Manager, Service Manager, Lead Mechanic, Shift lead

If you have the qualities and skills described, apply today to become a part of our growing team!

To learn more about our company and the position, please visit URL blocked - click to apply, AAAClubAlliance.jobsURL blocked - click to apply

To see what it is like to work at AAA Club Alliance, check out our URL blocked - click to apply on the Company WebsiteURL blocked - click to apply

At AAA Club Alliance, we’ve been driven for more than 100 years to provide our members with superior roadside assistance, personal service, and peace of mind. This same commitment to a life well-lived has earned AAA Club Alliance the reputation as a great place to work. Our people tell us it’s the company’s positive work/life balance, the dynamic team environment, excellent benefits, and strong customer focus that keep them happy; their ideas are respected and valued. And, perhaps most important of all, they get to make a difference every day.

AAA Club Alliance Inc. is committed to provide a safe and professional work environment. EOE/M/F/D/V

This Organization participates in E-Verify:

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Job Category: 


Skills required

Inventory Control
Distribution (Business)
Packaging And Labeling
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Job ID: 13168


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AAA Club Alliance has formed out of the growth of merging clubs now representing nearly six million members in 13 states and Washington, DC. For over 100 years, we have been serving you and other AAA members on the road and around the world. Today, we offer our extensive services to you on the internet. Now, more than ever, AAA is able to help you around the clock with all your Cars & Driving, Travel, Insurance, Banking and Loan needs. As a AAA member, you've joined over 50 million people across the U.S. and Canada who enjoy special services, valuable savings, and priceless security. As a member you may not realize the full extent of our services online. So this website is designed to enable you to explore the full range of services and benefits your membership entitles you to at the convenience of your own computer--you can access a wealth of information 24 hours a day, 7 days a week.

Highlighted below are a few of our potential opportunities:

• Insurance Sales Agents
• Leisure & Corporate Travel Agents
• Automotive Mechanics
• Drivers
• AAA Sales Associates
• Managers and Assistant Managers
• Marketing Analyst
• Developers

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