Icon hamburger
Briefcase

Create Job Alert.

Enter your email below to save this search and receive job recommendations for similar positions.
Thank you. We'll send jobs matching these to
You already suscribed to this job alert.
No Thanks
US
What job do you want?

Create Job Alert.

Get similar jobs sent to your email

Apply to this job.
Think you're the perfect candidate?
Apply on company site
Thumsup

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
Network Support Technician Level 3 at Base-2 Solutions, LLC

Network Support Technician Level 3

Base-2 Solutions, LLC Washington, DC Full-Time
Apply on company site

Create Job Alert.

Get similar jobs sent to your email

Required Security Clearance: Top Secret/SCI

8570 Category Requirement: IAT Level II

8570 Specialist Requirement: None

Travel: None

Potential for Teleworking: No

Schedule: Full Time

City: Washington

State/Territory: District of Columbia

Responsible for the design and development of Unified Communications systems.

Functional Duties

  • Provides expert level analysis of voice, video, and integration with data communications networks, including planning, designing, evaluating, selecting, and upgrading operating systems and protocol suites.
  • Plans network layouts and configures systems for user environments.
  • Analyzes network topologies and traffic and capacity requirements.
  • Supports the acquisition of hardware and software as well as subcontractor services as needed.
  • May provide technical support and troubleshooting to users.
  • May perform network administration duties.
  • Provides guidance and work leadership to less-experienced network personnel and may have supervisory responsibilities.
  • Maintains current knowledge of relevant technology as assigned.
  • Participates in special projects as required.
  • Meet with various customers to determine strategic video and telephony needs.
  • Maintain proper documentation of systems configurations, to include drawings and standard operating procedures
  • Review reports and logs for problems and identify appropriate solutions to include developing work flow for lower tier support levels
  • Provide primary and backup support in maintenance of Video and UC hardware and software.

Requirements

  • Administration of Linux and Windows Operating systems as it relates to UC architecture.
  • Strong analytical, reasoning, organization, time management and problem solving skills. Ability to meet strict deadlines.
  • Cisco Voice, chat, and Video collaboration systems, Microsoft Skype and interconnect with Cisco systems

Skills

  • Experience in Voice and Video Engineering, Infrastructure including Design, Maintenance, Support, Deployment, Implementation, Systems Engineering.
  • Advanced knowledge in Cisco Unified Communications Systems, CUCM - Cisco Unified Communication Manager - Cisco Unified Call Manager, Cisco Call Manager, Cisco Voice DR, VoIP, Voice Engineering, Video Conferencing and Collaborative Tools, integrating video into Cisco Call Manager, Cisco Prime Collaboration Cisco Voice and Video Collaboration Systems, Cisco Voice Cluster, Cisco Voice DR.
  • Experience with Cisco Data Networking switching and routing but expertise is in Voice, VoIP, and DVTC
  • QoS Quality of Service
  • Cisco Unity Connection
  • VCS
  • Streaming Video
  • Tandberg and Cisco Video devices including end points and Mutli-point Control Units (MCU)s.
  • UCCX - Cisco Unified Contact Center Express
  • UCCE - Cisco Unified Customer Contact Enterprise
  • CUCME - Cisco Unified Communications Manager Express

Skills and Task

  • Researches and evaluates new concepts and processes to improve performance.
  • Analyzes cross-functional problem sets, identifies root causes and resolves issues.
  • Assists more junior level technicians, specialists, and managers in their activities.
  • Can perform all tasks of lower level technicians, specialists, and/or managers.

Leadership Management

  • Works individually, actively participates on integrated teams, and leads multiple tasks, projects or teams.
  • Oversees and monitors performance, and when required, takes steps to resolve issues.

Guidance

  • Directs multiple teams through to project completion.
  • Provides guidance and direction to lower level technicians, specialists, and managers.

Training and Certifications

  • DoD 8570 compliance or information assurance certification commensurate with technical objectives and services required within the task order.
  • Applicable software or hardware training and certifications commensurate with the technical objectives, services required and IT environment specified within the task order.

Education and Experience

  • High School Diploma + 9 years
  • Associate's Degree + 7 years
  • Bachelor's Degree + 5 years
  • Master's Degree + 3 years
  • PhD + 0 years
 

Recommended skills

Unified Communications
Administration
Data Transmissions
Architecture
Cisco Unified Communications Manager
Quality Of Services
Apply to this job.
Think you're the perfect candidate?
Apply on company site

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

Job ID: 242

CareerBuilder TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.