Icon hamburger
Briefcase

Create Job Alert.

Enter your email below to save this search and receive job recommendations for similar positions.
Thank you. We'll send jobs matching these to
No Thanks
US
What job do you want?

Create Job Alert.

Get similar jobs sent to your email

Apply to this job.
Think you're the perfect candidate?
Apply Now
Thumsup

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.

You can apply faster when you're registered.

Program Director at Insight Global

Program Director

Insight Global Lake Mary, FL Full-Time
Apply Now

Create Job Alert.

Get similar jobs sent to your email

An employer in Orlando, Florida is looking for an experienced Program Director. They are responsible for overall call quality management across a team supporting call centers providing patient support services. They must support compliance with all client and program requirements, and ensure continuous process improvements. This person will provide quality related reports and analysis to the customer and will lead large internal projects simultaneously. This is a relationship driven role, and they the ability to maintain strong internal and external relationships as it will play a huge role in creating new program implementations. They will assess processes for reduction in variation and identify QA errors or trends, and will perform data analysis and provide research on how they process can be improved. They will be leading 40 people and will be responsible for owning the client relationships providing quarterly strategic strategy sessions and handling multiple programs at a time.
Bachelors Degree
Extensive knowledge of operations and contact center management with performance metrics
Previous call monitoring experience from a call/contact center and management experience
Must be comfortable client facing and speaking on behalf of Operations
Strong analytical and reporting skills, demonstration of the ability to lead organizational change efforts
Must be able to stay calm in very stressful situations
Strong customer service and computer skills
  • 10+ years of experience

Healthcare or pharmacy background

Recommended skills

Operations
Computer Literacy
Management
Performance Metric
Leadership
Customer Service
Apply to this job.
Think you're the perfect candidate?
Apply Now

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

Job ID: ORL-399785

CAREERBUILDER TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.