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Customer Service Representative at Amica Insurance

Customer Service Representative

Amica Insurance Westborough, MA Full Time

Customer Service Representative
Central Massachusetts Office
1 Research Drive, Westborough, MA 01581

Want to work for a company where doing good is what we do?
The feeling is mutual

Responsibilities

  • Convert advertising, direct mail, and other warm leads into new business by handling countrywide inbound telephone calls
  • Meet individual and department objectives and apply sales skills while soliciting and cross-selling all personal lines of insurance
  • Conduct professional telephone conversations to service existing accounts in a high call volume environment
  • Problem-solve and use time effectively to multitask and prioritize work
  • Collaborate with others in a team setting
  • Gain customer trust and respect by establishing and maintaining effective relationships
  • Service customer accounts utilizing knowledge of legal terminology, policy language, and home construction 
  • Meet production goals, as shown through policies written and Amica Life referrals
  • Demonstrate a high standard of customer service to retain existing policyholders

Salary

A starting annual salary of $39,375.  The 37.5-hour work schedule (in office) will be Monday through Friday, 8:45 AM to 5:00 PM including some Saturdays and Holidays.

Now offering a $2,500 Signing Bonus for new candidates! To qualify for the Signing Bonus, applicants must have started their position on or after 6/1/2021 or have accepted a position no later than 12/31/2021. The Signing Bonus will be structured in two, gross, equal lump sum payments. The first $1,250 bonus payment will be issued on the last pay date of the month following the employee’s successful completion of the orientation period (generally the 1st of the month following three complete months of employment). The second $1,250 bonus payment will be issued on the last pay date of the month following the employee’s six-month anniversary from the date of hire. Signing Bonus payments are subject to Federal, State, and Local taxes where applicable. Amica reserves the right to withhold Signing Bonus payments due to potential job performance and/or dependability concerns.
Qualifications

  • High school diploma or equivalent education required
  • Previous customer service and sales experience
  • Excellent interpersonal and communication skills
  • Computer keyboard and processing skills
  • Previous insurance background is a plus, but not required
  • After hire, employees will be required to obtain a state insurance license and meet continuing education requirements to maintain their license (comprehensive training will be provided)

Perks and Benefits

  • Paid vacation, holidays and sick days
  • Generous leave programs, including paid parental bonding leave
  • Medical, dental, vision coverage, short- and long-term disability, and life insurance
  • Generous retirement benefits
  • Opportunities for advancement in a successful and growing company

About Amica

Amica Mutual Insurance Company is America’s oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share and support.

Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act.

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Recommended Skills

  • Sales
  • Advertising
  • Selling Techniques
  • Customer Service
  • Advertising Mail
  • Multitasking
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