The Internet Sales Coordinator is accountable for generating and maintaining a robust sales pipeline through the use of internet-generated leads. Accountable for providing an extraordinary experience for all Internet generated customer traffic. #CB
Primary Duties and Responsibilities
Effectively capture and convert Internet Customer traffic into viable sales prospects by creating desire for Internet Customers to visit or WHC’s.
Create a positive experience for our Internet Customers through the use of email, on-line live chat, and division 1-800 numbers.
Guide customers through Lennar’s consultative sales process via email, live chat, and phone.
Provide immediate or same-day email or telephone response to all Internet Customer request with a targeted goal of a 10 minute turnaround for all initial correspondence.
Educate customers on current/future community and product offerings and incentives
Qualify prospective customers based on desired location(s), timing for purchase, and availability of new homes as needed.
Follow-up with potential customers per the division’s expectations.
Partner with the on-site NHC as appropriate to provide an extraordinary experience to our customers throughout the sales process.
Manage and distribute electronic marketing collateral to prospective customers who visit Lennar’s website.
Create and effectively manage an internet customer database which includes internet list and VIP internet lists.
Have a competent understanding of the Division’s product and community offerings and incentives opportunities at all times.
Coordinate Sales Department efforts to improve collection of email contact information as part of customer registration process.
Work in main office and around Lennar communities, including, primarily, Welcome Home Centers.
Monitor and update website data, digital photography, illustrations, and virtual tours on Lennar.com and other Lennar affiliated websites.
Attend all Company Sales Meetings, Phone Banks, and Training Programs.
Perform all other duties as assigned.
Education and Experience Requirements
Minimum High School Diploma or equivalent required, college degree preferred
Minimum 1 year sales experience required, telephone sales preferred
with previous experience in the homebuilding industry
Must have extensive internet exposure and/or internet consumer experience
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The history of our Company is amazing. Lennar began in 1954, as F&R Builders, co-founded by Gene Fisher and Arnold Rosen. In 1956 Leonard Miller joined F&R by investing $10,000 and replacing Gene as Arnold’s partner. Through Leonard’s guidance and Arnold’s attention to construction, our hallmark traits of Quality, Value and Integrity were born. In 1970 we became a public Company under the corporate banner of Lennar, a combination of Leonard and Arnold’s names.
Through the years, Lennar has grown to a disciplined and spirited team of Associates who have fine-tuned the art of identifying and capturing opportunities to grow and become an even better Company. The result is a long proven track record of strategically timed and impeccably executed expansions into new markets. As a result, Lennar now builds homes in some of the most desirable cities and states to live in all across America, and has now become one of the most respected homebuilders in the nation.
Lennar Corporation, founded in 1954, is headquartered in Miami, Florida and is one of the nation’s leading builders of quality homes for all generations. Lennar builds affordable, move-up and retirement homes in Communities that cater to almost any lifestyle – such as urban, golf course, Active Adult or suburban Communities.