Technical Support Associate - Contract to Hire
Company , Inc. specializes in providing strategic Information Technology solutions for clients . Top companies nationwide entrust Company to deliver on their IT initiatives. The clients with whom we partner understand that integrity, passion and vision are the values Company employees personify to guarantee the success of our IT deployment services.
The Technical Support Associate I
is responsible for supporting all Company field-based activities including providing support to our vendor partner technicians which requires troubleshooting and issue resolution. This position is designated to provide second level support for selected Company projects. This position also involves data entry for status and reporting information. ResponsibilitiesProject Support Activities
including developing a thorough understanding of the project's Statement of Work (SOW); collecting required project data and information; providing general technical support to ongoing field service activities; working directly with field teams to troubleshoot and resolve site specific technical situations; escalating issues to assigned resources as needed; value selling of Company products/services; and may perform technician "check-in” and "check-out” interviews as needed.Positive Communication
including utilizing Company 's systems and tools to effectively communicate status of project activities; maintaining positive and effective working relationships with Company 's network of vendor partners; participating in internal project meetings; maintaining positive working relationships with internal departments including providing overall feedback to the project management teams; and making recommendations for continued process improvement.
For more information please contact Tom Mazzulla at 336-701-1226.Since 1995, iTech Solutions Inc., has been providing IT Consulting and Direct Hire Services to the Insurance, Financial, Communications, Manufacturing and Government sectors with local offices in Connecticut, Minnesota, Colorado, Massachusetts, Tennessee, and New Jersey / Pennsylvania area.
- Minimum 2 to 4 years relevant business experience
- Some College or Technical School preferred or equivalent related experience
- Overall experience working in LAN / WAN environments
- Prefer prior experience or familiarity with customer service ticketing systems
- Experience involving low voltage services (physical layer, equipment installation and high voltage electrical services)
- Proven technical troubleshooting skills
- Proficiency in the Microsoft Suite tools
- Excellent communication and customer service skills
- Ability to listen and accurately track and collect information
- Enthusiastic with exceptional organizational skills
- Any relevant certifications a definite plus
Our recruiting strategy is simple, if you want to find qualified IT professionals then use IT professionals to find them. So at iTech Solutions, our personnel are all career IT professionals with a wide range of IT experience. We can honestly say our staff understands the technologies, the complexities of finding and selecting the appropriate personnel and the pressures of running successful IT projects. Employer will not sponsor applicants for any employment visas, at hiring or in the future, including but not limited to H-1B visas. Corp-to-Corp or subcontract personnel will not be considered for this position.
Troubleshooting (Problem Solving)